An opportunity has come through our network for a Business Systems Analyst at a prominent government agency. This is a pivotal, hands-on role that goes far beyond simple data entry or report generation. It’s an immersive position that requires a strategic, analytical mind to bridge the gap between complex technical systems and the practical business needs of various departments. The person in this role will act as a key liaison, translating intricate operational challenges into clear, actionable technical requirements and then designing and documenting the functional system solutions to address them. This is a chance to make a tangible impact, improving the efficiency and effectiveness of critical public services.

This is not a position for someone who is simply looking to follow instructions. The ideal candidate will be a proactive problem-solver, someone who can anticipate needs, ask the right questions, and delve deep into business processes to uncover inefficiencies and opportunities for improvement. You will be responsible for the complete lifecycle of solution design, from the initial evaluation of a business unit's needs to the final documentation of a robust and user-friendly system design. This requires a high degree of collaboration, sharp attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

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A Deep Dive into the Role's Responsibilities

The core of this position revolves around evaluating, designing, and meticulously documenting functional system designs for various business units within the agency. This is a multi-faceted task that involves several key responsibilities:

• Requirements Elicitation and Analysis: You will be the primary point of contact for business units, listening to their challenges, understanding their workflows, and documenting their system change requirements. This involves conducting interviews, workshops, and observation sessions to gather comprehensive information. You won't just be handed a list of needs; you will be expected to uncover them through thoughtful inquiry and analysis.
• Solution Design and Development: Once the requirements are clear, you will be tasked with designing solutions that not only satisfy the unique business needs of the users but also align with the overall functional requirements and architecture of the agency’s applications. This means thinking critically about how new features or systems will integrate with existing infrastructure, ensuring scalability, security, and long-term viability.
• Process Modeling and Documentation: A significant portion of your work will involve creating detailed and organized documentation. This includes business process analyses, logical data models, and business design specifications. These documents are the blueprints for developers and serve as a single source of truth for the project team. Clarity, precision, and thoroughness in your documentation are paramount to the success of every project.
• Cross-functional Collaboration and Stakeholder Management: You will work in a highly collaborative environment, closely with staff from all divisions of the agency, as well as with external contracted vendors. This requires a collaborative and diplomatic approach. You will need to facilitate meetings, manage expectations, and ensure effective and efficient teamwork throughout every project's lifecycle. Your ability to build rapport and trust with diverse teams will be a critical factor in your success.
• User Interface (UI) Design and Prototyping: While this isn't a purely UI/UX role, a solid understanding and experience in designing user interfaces and creating screen prototypes is essential. You’ll need to create mockups and wireframes that effectively communicate the proposed solutions to end-users and stakeholders, making complex ideas easy to visualize and understand. This ensures that the final product is not only functional but also intuitive and user-friendly.

The position offers a stimulating environment where no two days are the same. You will be a vital contributor to projects that have a direct impact on the efficiency of public service delivery. The ability to manage multiple projects simultaneously, prioritize tasks effectively, and adapt to changing requirements will be essential. This role is a perfect fit for a seasoned professional who enjoys a mix of deep analytical work and hands-on collaboration. The work is challenging, meaningful, and provides a platform for continuous professional growth. You will be immersed in a culture that values strategic thinking, meticulous documentation, and impactful solutions, providing an excellent opportunity to expand your skill set within a stable and important sector.

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Required Skills and Professional Experience

To be successful in this role, you must bring a robust set of skills and a proven track record of professional experience. The ideal candidate will have:

• Relevant Professional Experience: A minimum of three years of professional experience in a Business Analyst role or a similar position. This experience should include hands-on work with the design, analysis, and comprehensive documentation of business solutions. This isn’t a junior-level position; we are looking for someone who can step in and hit the ground running.
• Project Management Acumen: A solid understanding of fundamental project management principles and the various phases of the software development lifecycle (SDLC). This knowledge will be crucial for your collaboration with development teams and for ensuring that your work aligns with project timelines and goals.
• SDLC Methodologies: Demonstrated expertise in working with SDLC methodologies, with a particular focus on specific activities such as requirements elicitation and analysis, business process analysis and modeling, user interface design, preparing business design specifications, and logical data modeling. Your experience in these areas is the cornerstone of the position.
• Software Engineering Tools and Business Intelligence: Proven experience using computer-based products designed to support software engineering activities. This includes familiarity with business intelligence tools and screen prototyping software. Your ability to leverage these tools to streamline processes and communicate ideas effectively will be a key differentiator.
• Documentation and Reporting Skills: Exceptional skills in writing detailed plans and reports, documenting business processes, and creating essential project deliverables. The ability to produce clear, concise, and comprehensive documentation is non-negotiable for this role.
• Technical Proficiency: Proficiency in a suite of common software applications is a must. This includes Microsoft Office Software (Outlook, Word, and Excel), as well as project management and collaboration tools like Confluence, Microsoft Project, and Visio. The ability to quickly adapt to and master new software is also highly valued.

This opportunity offers a chance to join a team dedicated to excellence and to contribute to projects that have a genuine and lasting impact. The pay rate for this position is $40 per hour on a W2 basis. The work arrangement is hybrid, allowing for a combination of onsite and remote work to provide flexibility while still fostering strong team collaboration. If you have the required experience and are eager to take on a challenging and rewarding role, we encourage you to explore this opportunity further.

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An opportunity has come through our network for an SEO Strategist at a leading healthcare company. This 3+ month contract position, with a pay rate of $45/hr on W2, is 100% remote, though it requires working Eastern hours. We're looking for a well-rounded SEO strategist to support our team on a contract basis—someone with deep technical SEO expertise and strong on-page and content optimization skills. You'll collaborate closely with our internal SEO team to identify, execute, and support strategies that enhance organic visibility, crawlability, and user experience across enterprise-level websites. This role includes both strategy and hands-on execution, and your contributions will directly impact the success of client initiatives across technical infrastructure, content quality, and keyword targeting.

Core Responsibilities: Driving Organic Growth Through Technical & Content SEO

As an SEO Strategist, you will be a key player in a dynamic team, blending technical proficiency with content strategy to enhance organic performance for enterprise-level websites. Your responsibilities will span meticulous audits, strategic recommendations, and cross-functional collaboration.

• Technical SEO: You will be responsible for conducting thorough technical SEO audits, which includes in-depth analysis of crawl behavior, indexing status, canonicalization, internal linking structures, site speed, structured data, and mobile usability. You'll develop prioritized recommendations to improve site architecture, template performance, and search engine crawlability. Furthermore, you will actively monitor and diagnose technical issues using industry-standard tools like Google Search Console, Screaming Frog, OnCrawl, and similar platforms. You'll also play a key role in collaborating with developers and internal teams to QA and validate technical fixes, ensuring their successful implementation and positive impact on organic performance.
• Content SEO: You will perform comprehensive keyword research aligned with client goals, audience intent, and the competitive landscape to identify strategic content opportunities. You'll then create detailed content briefs, optimize existing content for search engines, and identify new content gaps based on market trends. Your expertise will be used to provide strategic recommendations on metadata, header structure, structured data, and internal linking. You'll also analyze content performance based on KPIs such as rankings, click-through rate (CTR), and engagement, providing data-driven insights for optimization.
• Cross-Functional Support: You will foster strong relationships by working collaboratively with internal SEOs, writers, analysts, and strategists to align technical and content efforts seamlessly. You'll meticulously document your findings and actively contribute to team knowledge-sharing, fostering a culture of continuous learning. You'll be expected to stay up-to-date on algorithm changes, emerging tools, and best practices across both technical and content disciplines, ensuring the team's strategies remain cutting-edge and effective.

Desired Experience and Skills: Your Qualifications for SEO Excellence

To excel as an SEO Strategist, you'll need a strong background in SEO, mastery of core tools, and an analytical mindset.

• Extensive SEO Experience: You must possess 2+ years of verifiable SEO experience, with a preference for B2B and healthcare industry experience. This background demonstrates a solid understanding of SEO principles and their application in a professional context.
• Mastery of Core SEO Tools: You have mastery of core SEO tools such as Google Search Console, Screaming Frog, ahrefs, SEMrush, BrightEdge, and DeepCrawl, among others. This hands-on proficiency is crucial for conducting in-depth analysis, monitoring performance, and identifying strategic opportunities.
• Familiarity with CMS Platforms: You are familiar with common CMS (Content Management System) platforms like WordPress, Drupal, and Sitecore. This knowledge is essential for understanding how content is managed and how technical SEO can be implemented within these systems.
• Strong Web Technology Understanding: You have a strong understanding of HTML, the foundational language of the web. A working knowledge of JavaScript and CSS is also preferred, which enhances your ability to diagnose technical issues and collaborate effectively with development teams.
• Solid Grasp of Content Strategy: You have a solid grasp of content strategy principles, from keyword targeting and on-page structure to content optimization for both users and search engines. This blend of technical and content expertise is vital for a well-rounded SEO strategist.
• Analytical Mindset: You possess an analytical mindset with the ability to interpret complex data and formulate actionable next steps. Your insights will drive decision-making and contribute to measurable improvements in organic performance.
• Understanding of Interrelationships in Digital Channels: You have a progressive understanding of the interrelationship between SEO and other digital channels (e.g., paid search, social media, content marketing). This holistic view enables you to contribute to an integrated digital strategy.

Preferred Qualifications: Enhancing Your Expertise

• Healthcare Industry Experience: Experience within the healthcare industry is a significant plus, as it provides a valuable understanding of the unique compliance and audience needs of this sector.
• Local SEO Best Practices: Familiarity with local SEO best practices (e.g., Google Business Profile, local structured data, citation management) would be beneficial.
• Agency or Contractor Experience: Previous agency or contractor experience is preferred, as it demonstrates adaptability, client management skills, and the ability to operate in a fast-paced environment.
• AI-Assisted Content Workflows: Experience with AI-assisted content workflows or SEO automation tools is a plus, indicating your familiarity with cutting-edge technologies that streamline SEO processes.

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A contact in our network has shared an opening for an IT Security Specialist V at a leading technology organization. This 12-18 month contract position, based hybrid in Charlotte, North Carolina (requiring 3 days a week on-site), is crucial for supporting critical data management applications within IT Operations. The ideal candidate will possess strong communication skills, excellent organizational abilities, and a customer-focused mindset, all of which are essential for successful alignment within the organization. This role is only open to W2 candidates and cannot accommodate C2C, C2H, or third-party engagements.

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What's the Job? Securing and Maintaining Data Management Applications

As an IT Security Specialist V, you'll play a critical role in the operations and maintenance of the systems that manage and archive the organization's data. Your responsibilities will blend hands-on technical support with strategic process adherence, ensuring data integrity and system availability in a 24/7 environment.

• Manage and Maintain Data Management Applications: You will be responsible for the operations and maintenance of a variety of Data Management applications. This includes overseeing systems for Application Distribution (ensuring software is deployed securely and efficiently) and Application Runtime Data Archiving (safeguarding and managing data at the end of its active lifecycle). Your expertise will ensure these systems are stable, secure, and performant.
• Serve as a Level 2/3 Response Team Member: You will be a vital member of a Level 2/3 response team in a demanding 24x7 support environment. This requires you to respond to complex technical incidents, perform in-depth troubleshooting, and provide expert guidance to resolve issues that cannot be handled by a lower tier of support. Your quick thinking and technical skills will be crucial for minimizing downtime.
• Participate in Operational Support Shift Rotation: You will be an integral part of the team by participating in an operational support shift rotation, which may include weekend coverage. This commitment ensures that critical systems are continuously monitored and supported, and that any incidents that arise outside of standard business hours are addressed promptly and effectively to maintain service availability.
• Coordinate Incident Resolution with Infrastructure Teams: You will meticulously coordinate incident resolution with various stakeholders, including service users and other infrastructure teams (e.g., networking, systems, storage). This involves leveraging enterprise Incident Management systems to track issues, communicate status updates, and collaborate with diverse teams to diagnose and resolve problems efficiently, ensuring a unified approach to incident response.
• Ensure Use of Standardized Procedures for Changes: You will be instrumental in ensuring that standardized methods and procedures are used for the efficient and prompt handling of all changes. This involves adhering to change control policies, documenting all modifications to systems and applications, and verifying that all changes are properly reviewed and approved before implementation. Your diligence in this area is critical for maintaining system stability and preventing unintended outages.

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What's Needed? Your Expertise in Systems and Security

To excel as an IT Security Specialist V, you'll need extensive experience in Linux administration, proficiency in scripting and automation, and a strong understanding of web application support and advanced data management.

• Linux Administration and Web Application Support: You must have strong Linux administration skills for managing the underlying operating systems of data management applications. This is coupled with hands-on experience in web application support, specifically with technologies like Apache Tomcat (a Java application server), Java (the core language for many applications), and REST APIs (for inter-application communication). This versatility ensures you can troubleshoot issues across the entire stack.
• Experience with Configuration Management Tools: You have proven experience with configuration management tools such as Chef, Puppet, Ansible, or Selenium. This indicates your ability to automate system configurations, deploy applications consistently, and streamline operational workflows, enhancing efficiency and reducing human error across the infrastructure.
• Strong Scripting Abilities: You possess strong scripting abilities in Python, Perl, and/or shell. This is crucial for automating administrative tasks, performing data analysis, creating custom utilities for monitoring, and streamlining security-related processes, ensuring a proactive and efficient approach to systems management.
• Experience with Automated Testing: You must have practical experience with automated testing processes and tools. This indicates your understanding of how to implement automation for regression testing, system validation, and ensuring that changes to applications or infrastructure are thoroughly vetted before deployment, maintaining a high standard of quality.
• Knowledge of Advanced Storage and Data Management Products: You possess knowledge of advanced storage technologies such as Object Storage (e.g., AWS S3, Azure Blob Storage) and hands-on experience with Data Management products such as Symantec Data Insight. This expertise is vital for managing large datasets, ensuring compliance, and supporting data archiving and protection initiatives.

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What's in it for me? Growth, Collaboration, and Impact

This contract IT Security Specialist V position in Charlotte, NC, offers a compelling environment for professional growth and significant impact within a leading technology organization.

• Opportunity to Work in a Fast-Paced, Innovative Environment: You'll have the invaluable opportunity to work in a fast-paced, innovative environment that constantly evolves with new technologies and operational challenges. This fosters continuous learning and provides exciting opportunities to apply your skills to cutting-edge infrastructure.
• Engagement in Challenging Projects: You will be deeply engaged in challenging projects that are designed to enhance your skills and career growth. You'll work on complex data management applications and security initiatives, continuously expanding your expertise in a highly relevant domain.
• Collaboration with a Diverse Team of Professionals: You'll have the privilege of collaborating with a diverse team of professionals across various IT disciplines. This fosters an atmosphere of open communication, knowledge sharing, and mutual support, allowing you to learn from varied perspectives and contribute your unique insights.
• Access to Ongoing Training and Development: The organization provides ready access to ongoing training and development opportunities. This commitment to continuous learning ensures you can expand your skill set and stay at the forefront of systems and security technologies.
• Participation in a Supportive Workplace Culture: You will be part of a supportive workplace culture that values your contributions. Your ideas and expertise will be recognized, fostering an environment where you feel empowered to make a meaningful impact.

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Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

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If this IT Security Specialist V role in Charlotte, NC, aligns with your expertise in Linux administration, scripting, and data management applications, and your passion for contributing to a 24/7 support environment, we encourage you to learn more about this exciting hybrid contract opportunity. This is a fantastic chance to make a significant impact on core infrastructure and security initiatives.

Are you ready to use your skills to ensure the security and availability of critical data management systems?

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IT Security Specialist V (Contract - Hybrid - Charlotte, NC)

A contact in our network has shared an opening for an IT Security Specialist V at a leading technology organization. This 12-18 month contract position, based hybrid in Charlotte, North Carolina (requiring 3 days a week on-site), is crucial for supporting critical data management applications within IT Operations. The ideal candidate will possess strong communication skills, excellent organizational abilities, and a customer-focused mindset, all of which are essential for successful alignment within the organization. This role is only open to W2 candidates and cannot accommodate C2C, C2H, or third-party engagements.

---

What's the Job? Securing and Maintaining Data Management Applications

As an IT Security Specialist V, you'll play a critical role in the operations and maintenance of the systems that manage and archive the organization's data. Your responsibilities will blend hands-on technical support with strategic process adherence, ensuring data integrity and system availability in a 24/7 environment.

• Manage and Maintain Data Management Applications: You will be responsible for the operations and maintenance of a variety of Data Management applications. This includes overseeing systems for Application Distribution (ensuring software is deployed securely and efficiently) and Application Runtime Data Archiving (safeguarding and managing data at the end of its active lifecycle). Your expertise will ensure these systems are stable, secure, and performant.
• Serve as a Level 2/3 Response Team Member: You will be a vital member of a Level 2/3 response team in a demanding 24x7 support environment. This requires you to respond to complex technical incidents, perform in-depth troubleshooting, and provide expert guidance to resolve issues that cannot be handled by a lower tier of support. Your quick thinking and technical skills will be crucial for minimizing downtime.
• Participate in Operational Support Shift Rotation: You will be an integral part of the team by participating in an operational support shift rotation, which may include weekend coverage. This commitment ensures that critical systems are continuously monitored and supported, and that any incidents that arise outside of standard business hours are addressed promptly and effectively to maintain service availability.
• Coordinate Incident Resolution with Infrastructure Teams: You will meticulously coordinate incident resolution with various stakeholders, including service users and other infrastructure teams (e.g., networking, systems, storage). This involves leveraging enterprise Incident Management systems to track issues, communicate status updates, and collaborate with diverse teams to diagnose and resolve problems efficiently, ensuring a unified approach to incident response.
• Ensure Use of Standardized Procedures for Changes: You will be instrumental in ensuring that standardized methods and procedures are used for the efficient and prompt handling of all changes. This involves adhering to change control policies, documenting all modifications to systems and applications, and verifying that all changes are properly reviewed and approved before implementation. Your diligence in this area is critical for maintaining system stability and preventing unintended outages.

---

What's Needed? Your Expertise in Systems and Security

To excel as an IT Security Specialist V, you'll need extensive experience in Linux administration, proficiency in scripting and automation, and a strong understanding of web application support and advanced data management.

• Linux Administration and Web Application Support: You must have strong Linux administration skills for managing the underlying operating systems of data management applications. This is coupled with hands-on experience in web application support, specifically with technologies like Apache Tomcat (a Java application server), Java (the core language for many applications), and REST APIs (for inter-application communication). This versatility ensures you can troubleshoot issues across the entire stack.
• Experience with Configuration Management Tools: You have proven experience with configuration management tools such as Chef, Puppet, Ansible, or Selenium. This indicates your ability to automate system configurations, deploy applications consistently, and streamline operational workflows, enhancing efficiency and reducing human error across the infrastructure.
• Strong Scripting Abilities: You possess strong scripting abilities in Python, Perl, and/or shell. This is crucial for automating administrative tasks, performing data analysis, creating custom utilities for monitoring, and streamlining security-related processes, ensuring a proactive and efficient approach to systems management.
• Experience with Automated Testing: You must have practical experience with automated testing processes and tools. This indicates your understanding of how to implement automation for regression testing, system validation, and ensuring that changes to applications or infrastructure are thoroughly vetted before deployment, maintaining a high standard of quality.
• Knowledge of Advanced Storage and Data Management Products: You possess knowledge of advanced storage technologies such as Object Storage (e.g., AWS S3, Azure Blob Storage) and hands-on experience with Data Management products such as Symantec Data Insight. This expertise is vital for managing large datasets, ensuring compliance, and supporting data archiving and protection initiatives.

---

What's in it for me? Growth, Collaboration, and Impact

This contract IT Security Specialist V position in Charlotte, NC, offers a compelling environment for professional growth and significant impact within a leading technology organization.

• Opportunity to Work in a Fast-Paced, Innovative Environment: You'll have the invaluable opportunity to work in a fast-paced, innovative environment that constantly evolves with new technologies and operational challenges. This fosters continuous learning and provides exciting opportunities to apply your skills to cutting-edge infrastructure.
• Engagement in Challenging Projects: You will be deeply engaged in challenging projects that are designed to enhance your skills and career growth. You'll work on complex data management applications and security initiatives, continuously expanding your expertise in a highly relevant domain.
• Collaboration with a Diverse Team of Professionals: You'll have the privilege of collaborating with a diverse team of professionals across various IT disciplines. This fosters an atmosphere of open communication, knowledge sharing, and mutual support, allowing you to learn from varied perspectives and contribute your unique insights.
• Access to Ongoing Training and Development: The organization provides ready access to ongoing training and development opportunities. This commitment to continuous learning ensures you can expand your skill set and stay at the forefront of systems and security technologies.
• Participation in a Supportive Workplace Culture: You will be part of a supportive workplace culture that values your contributions. Your ideas and expertise will be recognized, fostering an environment where you feel empowered to make a meaningful impact.

---

Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

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If this IT Security Specialist V role in Charlotte, NC, aligns with your expertise in Linux administration, scripting, and data management applications, and your passion for contributing to a 24/7 support environment, we encourage you to learn more about this exciting hybrid contract opportunity. This is a fantastic chance to make a significant impact on core infrastructure and security initiatives.

Are you ready to use your skills to ensure the security and availability of critical data management systems?

A contact in our network has shared an opening for a Software Support Specialist at a leader in the medical device industry. This full-time direct hire opportunity, based onsite in St. Paul, Minnesota, is crucial for providing expert technical support for their cutting-edge cardiorespiratory health solutions. The ideal candidate will possess a strong command of networking within Windows environments, SQL proficiency, and a passion for technology, coupled with exceptional communication and organizational skills, aligning perfectly with the organization's commitment to quality and customer satisfaction.

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What's the Job? Your Mission in Software Support

As a Software Support Specialist, your primary purpose will be to provide comprehensive technical support and professional service with an enthusiastic and highly professional demeanor. You will be the frontline expert for troubleshooting and supporting interfacing and networking issues specifically related to the company's proprietary Breeze Connect and Ascent Connect platforms, as well as assisting with the intricate installation of software. Your focus will be unwavering on resolving complex challenges related to networking, interfacing, and various software products within their cardiorespiratory diagnostic systems. You will collaborate closely with the Technical Support and Professional Services teams, ensuring the delivery of the highest possible level of customer service and technical support across all product offerings. Your role directly contributes to the smooth operation and optimal performance of medical devices critical for patient care.

Key Responsibilities and Essential Functions: Driving Customer Satisfaction and Operational Excellence

Your role will encompass a diverse range of responsibilities, blending technical expertise with meticulous customer interaction and operational efficiency. Each function is vital to supporting the organization's mission in cardiorespiratory health solutions:

• Maintain Accurate Customer Records in CRM: You will meticulously maintain accurate and comprehensive records for all customer contacts within the CRM (Customer Relationship Management) database. This includes detailing Account, Contact, Asset, Opportunities, and Case records, ensuring that all interactions are thoroughly documented. This meticulous record-keeping is vital for tracking customer history, understanding their needs, and providing consistent, high-quality service.
• Provide Prompt and Courteous Customer Support: You will be responsible for providing prompt, courteous, and professional responses to all customer inquiries, issues, or application questions. Your ability to quickly determine when questions or issues can be immediately answered versus when they require escalation to technical support for remediation is crucial for efficient workflow. You will take full ownership of customer issues from initial contact through to successful resolution, ensuring complete customer satisfaction. Throughout this process, proper and thorough documentation of every step is paramount.
• Adhere to Departmental Procedures and SOPs: You will strictly follow all procedural work instructions and Standard Operating Procedures (SOPs) for the department. This includes, but is not limited to, adhering to guidelines for Technical Support, managing HL7 Interface (Health Level Seven – a standard for interoperability in healthcare) issues, ensuring meticulous CRM documentation, accurate Sales Order Entry, precise RMA (Return Merchandise Authorization) entry, and maintaining strict compliance with HIPAA Security regulations for patient data. Your adherence to these procedures ensures consistency, compliance, and operational integrity.
• Educate Customers and Provide Comprehensive Documentation: A proactive part of your role will involve providing education and clear documentation to customers. The goal is to empower them to use the company's cardiorespiratory diagnostic products in the most efficient and effective manner possible. This could involve creating user guides, troubleshooting FAQs, or delivering remote training sessions, thereby reducing repeat inquiries and enhancing user autonomy.
• Generate Service and Support Revenue Opportunities: You will actively contribute to service and support revenue generation. This includes proactively referring potential support agreement sales opportunities to the UCSA (Uninterrupted Customer Support Agreement) sales team and identifying new system leads for Field Sales Representatives. Furthermore, you will be responsible for quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing sales of software options, and quoting professional services. This requires a keen eye for business opportunities within your customer interactions.
• Provide Sales Technical Support: When necessary, you will provide essential sales technical support. This will include addressing general application questions from prospective clients and, at times, performing detailed product demonstrations to showcase the capabilities of the cardiorespiratory diagnostic systems. Your technical acumen combined with a customer-facing approach will aid the sales process.
• Deliver Timely Management Reports and Account Insights: You will be responsible for providing management with timely and concise written reports on your recommendations, progress, and concerns. You will become highly knowledgeable of accounts and proactively alert management to any potential concerns.
• Maintain Close Cross-Functional Communication: You will foster and maintain close communication with various internal teams, including professional services, technical support, quality assurance, training, marketing, product management, software engineering, service, and validation staff. This collaborative communication is vital for successfully supporting new products and software, efficiently resolving complex customer issues, and sharing valuable customer feedback to drive product improvement.
• Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD (Automatic Call Distribution) line call center support. This ensures efficient handling of inbound customer calls, adherence to service level agreements, and consistent customer experience.
• Accept Other Responsibilities as Assigned: You will demonstrate flexibility and a willingness to accept other responsibilities as assigned by management, contributing to the overall success and adaptability of the IT support department.
• Complete Mandated Training: You will diligently complete all training as identified by standard operating procedures and procedural work instructions, ensuring your skills remain current and aligned with evolving product features and support processes.
• Regular Attendance and Compliance: Regular attendance is an essential job function, highlighting the critical nature of your presence. You will consistently follow all Company policies and procedures relating to confidential proprietary information (CPI), including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement, ensuring the highest standards of data security and intellectual property protection.

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Job Specifications: Foundational Requirements

• Must-Haves: Core Technical Competencies:
  • Networking Expertise in Windows/Microsoft Environments: A paramount "must-have" is a strong understanding of the networking aspect of Windows/Microsoft 11. This implies deep familiarity with Windows networking configurations, troubleshooting connectivity issues, and diagnosing network-related performance problems on end-user machines. Your fluency in SQL is huge within the networking piece as well, indicating a need for database interaction in troubleshooting.
  • IT Programming/Installation: A foundational understanding of IT programming or scripting is highly desirable, as indicated by "IT programming." This is coupled with expertise in installation of software and systems, including understanding prerequisites and troubleshooting installation failures.
• Education: A BS in physical sciences, computer science, or an equivalent field is strongly preferred. A minimum 2-year degree is required, demonstrating a foundational academic understanding relevant to the role.
• Familiarity with Cardiorespiratory Diagnostic Equipment: A familiarity with cardiorespiratory diagnostic equipment or a strong aptitude to quickly learn about specialized medical devices is critical. This context is essential for understanding the product line you will be supporting.
• Effective Communication and Interpersonal Skills: You possess excellent written and verbal communication skills in English and strong interpersonal skills to interact professionally and clearly with customers, team members, and management.
• High Computer Proficiency and Organization: You must demonstrate high computer proficiency and strong organization skills to manage multiple customer cases, priorities, and documentation effectively in a dynamic environment.
• Desire to Succeed and Professional Demeanor: You demonstrate a strong desire to succeed, exhibiting integrity and a professional demeanor, and a commitment to continuous improvement in your role.

Line of Business: Impacting Cardiorespiratory Health

The company operates within the Med Device (Medical Device) line of business, specifically providing cardiorespiratory health solutions. This includes a mission to develop, manufacture, and market non-invasive diagnostic systems for the crucial tasks of detecting, classifying, and managing cardiorespiratory disease. Your work directly contributes to improving patient care and advancing medical technology.

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If this Software Support Specialist role in St. Paul, MN, aligns with your expertise in Windows networking, SQL, software installation, and your passion for providing exceptional customer support within the vital medical device industry, then this is an excellent full-time direct hire opportunity to make a tangible impact on product functionality and customer satisfaction within a highly specialized field.

Are you ready to contribute to advancing cardiorespiratory health solutions?

An opportunity has come through our network for a Senior Full Stack Developer (iOS & .NET) at a leading financial services industry company. This contract position, based onsite in Jersey City, NJ, is perfect for a professional looking to support innovative mobile and web applications. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset, all essential for successfully aligning within the organization.

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What's the Job? Engineering Full Stack Solutions in a Financial Environment

As a Senior Full Stack Developer, you'll be a key player in designing, developing, and maintaining a suite of innovative mobile and web applications. Your work will span the entire technology stack, from native and hybrid iOS applications to robust .NET backends, ensuring seamless and secure financial services.

• Develop and Maintain Native or Hybrid Mobile Applications: You will be responsible for meticulously developing and maintaining native iOS applications using Swift, or alternatively, hybrid mobile applications using Ionic. This role requires expertise in building high-performance, user-friendly mobile experiences that meet the rigorous standards of the financial services industry, ensuring reliability and security for mobile users.
• Design and Enhance Web Applications with .NET Framework: You'll play a crucial role in the design, development, and enhancement of web applications using the .NET Framework, C#, and ASP.NET. Your work will be backed by robust data management, utilizing SQL Server or Oracle databases. This full-stack responsibility ensures that both the server-side logic and the data layer are secure, scalable, and performant for enterprise-level applications.
• Implement Modern UI/UX Principles with Front-End Frameworks: You will implement modern UI/UX (User Interface/User Experience) principles using core web technologies like HTML, CSS, and JavaScript. You'll leverage cutting-edge front-end frameworks such as Angular or jQuery to create responsive, intuitive, and visually appealing web applications that provide a seamless experience for end-users, adhering to best practices in web design.
• Build Secure, Scalable, and Maintainable Backend Solutions: A core responsibility will be to build secure, scalable, and maintainable backend solutions. This includes designing and implementing RESTful APIs to facilitate communication between front-end and backend services, and utilizing a microservices architecture to ensure modularity, resilience, and horizontal scalability. Your focus on security will be paramount, safeguarding sensitive financial data at every layer of the application.
• Follow Agile Methodologies and Best Practices: You will rigorously follow agile development methodologies and best practices. This includes active participation in code reviews to ensure high-quality, clean, and efficient code. You'll also implement comprehensive unit testing to validate functionality and utilize a robust version control system (Git) to manage code changes collaboratively, ensuring a well-disciplined and reliable software development lifecycle.

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What's Needed? Your Expertise in Full Stack Development

To excel as a Senior Full Stack Developer, you'll need extensive experience across the full stack, with deep expertise in both iOS mobile development and the Microsoft .NET ecosystem.

• Extensive Full Stack Development Experience: You must possess 7+ years of verifiable experience in full stack development. This extensive background demonstrates a seasoned professional capable of tackling complex challenges across the entire application stack, from front-end to backend and database layers.
• Expertise in iOS Development (Native or Hybrid): You are required to have expertise in iOS development. This includes a deep understanding and practical experience in building native apps using Swift or, alternatively, proficiency in building hybrid mobile apps using Ionic. Your skills will be crucial for creating high-performance, user-centric mobile applications for financial services.
• Educational Background (Preferred): A Bachelor’s degree in computer science, Engineering, or a related field is preferred. This academic foundation provides the essential theoretical knowledge and problem-solving methodologies crucial for complex software development.
• Strong Proficiency in .NET and Databases: You possess strong proficiency in C#, .NET Core, and ASP.NET. This indicates a deep understanding of the Microsoft backend ecosystem. This is complemented by strong skills in database technologies such as SQL Server or Oracle databases, enabling you to design and manage robust data storage solutions for enterprise applications.
• Experience with Modern JavaScript Frameworks: You must have hands-on experience with modern JavaScript frameworks such as Angular, jQuery, and others. This indicates your proficiency in building dynamic and responsive user interfaces, ensuring that the web applications you develop are modern, interactive, and provide a seamless user experience.

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What's in it for me? Impact, Growth, and Collaboration in a Financial Environment

This contract Senior Full Stack Developer role in Jersey City, NJ, offers a compelling environment for professional growth and significant impact within a leading financial services company.

• Opportunity to Work on Exciting Projects: You'll have the invaluable opportunity to work on exciting projects that leverage cutting-edge iOS and .NET technologies. This ensures continuous exposure to the latest innovations in software development, keeping your skills at the forefront of the industry.
• Contribute to Impactful Solutions: You'll have the chance to contribute to impactful solutions in the financial services industry. Your work will directly influence the development of mobile and web applications that are used by millions, providing a profound sense of purpose and real-world impact.
• Collaborative and Growth-Oriented Work Environment: You will thrive in a collaborative and growth-oriented work environment that fosters teamwork, open communication, and mutual support. This culture encourages professional development and provides opportunities to learn from experienced professionals.
• Competitive Salary and Benefits: The role offers a competitive salary of $65 per hour and a comprehensive benefits package, ensuring your contributions are recognized and rewarded appropriately.
• Professional Development Opportunities: The organization is committed to providing professional development opportunities to help you enhance your skills. This includes access to training, resources for learning new technologies, and a supportive culture that empowers you to grow your career.

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Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

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If this Senior Full Stack Developer role in Jersey City, NJ, aligns with your expertise in iOS and .NET development, your passion for building innovative financial solutions, and your collaborative mindset, we encourage you to learn more about this exciting onsite contract opportunity. This is a fantastic chance to make a significant impact within a leading financial services company.

Are you ready to use your full stack skills to drive innovation in financial technology?

An opportunity has come through our network for three exceptional Senior Lead Digital Product Managers at a Fortune 50 Enterprise Financial Services client. This 24-month potential contract-to-hire position offers a hybrid work model, with locations in Charlotte, NC; Dallas, TX; and Chandler, AZ. This highly visible project offers exposure to multiple lines of business and stakeholders across the enterprise.

This role is ideal for professionals seeking a highly visible project with exposure to multiple lines of business and stakeholders across the enterprise. The positions are split, with two focused on Commercial Credit and one specializing in Commercial Banking Sales Enablement.

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What's the Job? Driving AI-Powered Transformation in Commercial Banking

As a Digital Product Manager specializing in GenAI, you will be at the forefront of the client's product transformation, leveraging AI/ML solutions to elevate sales performance, unlock the full potential of CRM, and transform customer relationships within the Commercial Banking Sales Division.

Commercial Banking Sales Enablement:

• Elevate Sales Performance with AI/ML Solutions: You will be instrumental in driving the development and implementation of advanced AI/ML solutions specifically designed to optimize sales channels, uncover new business opportunities, and strengthen customer relationships. This includes leveraging cutting-edge platforms like Salesforce Financial Services Cloud and Microsoft Dynamics 365. Your contributions will directly enhance sales effectiveness through AI/ML-driven solutions, leading to more efficient and successful sales strategies.
• Unlock CRM Potential with Data-Driven Insights: You will skillfully utilize CRM tools like Microsoft Dynamics and Salesforce to extract valuable insights and fuel data-driven sales strategies. This involves digging deep into CRM data to find patterns and opportunities that can inform strategic decision-making. Proficiency with data visualization and analysis tools like Tableau or Power BI is highly valued, as it enables you to turn raw data into compelling, actionable intelligence. As part of the product transformation, you'll explore new ways to leverage this data and AI/ML to personalize customer interactions and improve sales performance.
• Transform Customer Relationships with AI/ML: You will take a leading role in identifying and implementing AI/ML solutions to enhance customer relationship management. This includes developing innovative functionalities that personalize customer interactions and significantly boost customer satisfaction. Your work will directly contribute to transforming the customer experience by leveraging AI/ML to make every interaction more meaningful, efficient, and tailored to individual needs.
• Empower Sales Teams Through Collaboration: You will foster close collaboration with sales teams to deeply understand their needs, gather feedback, and ensure that the solutions you develop align perfectly with sales objectives. You will be an active participant in the product transformation, providing crucial insights into how AI/ML solutions can best support the evolving needs of sales teams, from lead generation and opportunity management to customer support.

What's Needed? Your Qualifications for AI-Driven Product Management

To excel as a Digital Product Manager specializing in GenAI, you'll need extensive experience in product management within the financial services sector, deep AI/ML expertise, and proficiency with CRM and data tools.

• Extensive Digital Product Management Experience: You are required to have 7+ years of proven experience in digital product management, with a successful track record of launching and scaling digital products, particularly within the financial services industry. Experience working in organizations undergoing significant product transformation is highly desired, as it indicates your ability to navigate complex change and drive innovation.
• Educational Background: A Bachelor's degree in a relevant field (e.g., Business, Technology, Finance) is preferred. A Master's degree is a plus, indicating a higher level of academic specialization and strategic thinking.
• Essential Skills:
  • Analytical Acumen: You possess strong analytical and problem-solving skills to tackle complex challenges, translate data into insights, and drive data-driven decision-making.
  • Communication Excellence: You demonstrate exceptional communication, interpersonal, and presentation skills to effectively convey ideas, build strong relationships, and influence stakeholders across various levels of the enterprise.
  • Collaborative Spirit: You exhibit a powerful ability to influence and collaborate effectively with cross-functional teams, ensuring that product initiatives are aligned and executed seamlessly across engineering, sales, and product groups.
  • AI/ML Expertise: You possess a deep understanding of AI/ML technologies and their applications within the financial services industry. This includes knowledge of how to leverage these tools to drive business value in areas like sales optimization, customer service, and credit processes.
  • CRM Proficiency: Familiarity with CRM tools (e.g., Dynamics, Salesforce) is essential for the Sales Enablement role. Experience with data visualization tools like Tableau or Power BI is a significant plus, indicating your ability to analyze and present complex data effectively.
  • Credit Process Knowledge (Plus): Knowledge of credit underwriting and origination processes is a plus, particularly for the Commercial Credit roles. Familiarity with industry-standard tools like nCino, Fiserv LOS (Loan Origination System), Solifi, and Black Knight is also a strong asset.
  • Systems and Technologies: Experience with relevant systems and technologies used in Commercial Banking, such as Fiserv Loan Origination System, Black Knight Empower, Salesforce Financial Services Cloud, and Microsoft Dynamics 365, is a strong asset.
  • Adaptability and Innovation: You demonstrate a strong ability to adapt to change, embrace new technologies, and contribute to a culture of innovation, which is vital for a company undergoing product transformation.

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What's in it for you? Impact, Growth, and Long-Term Potential

• Contract-to-Hire: This is a contract-to-hire position, offering a clear pathway to permanent employment based on your performance and contributions.
• 401k Eligibility and Comprehensive Benefits: You'll be eligible for 401k and a comprehensive benefits package, ensuring your long-term financial security and well-being are supported.
• Free Upskill Training: Access free upskill training to continuously enhance your skills and stay at the forefront of AI technologies, digital product management, and financial services.
• Highly Visible Project: You'll work on a highly visible project with significant exposure to multiple lines of business and stakeholders across the enterprise, providing a unique opportunity to make a lasting impact.
• Engagement with GenAI: You'll be at the forefront of GenAI (Generative AI), leveraging these cutting-edge technologies to drive innovative solutions in commercial banking, a highly sought-after and impactful domain.

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If this Digital Product Manager - GEN AI role in Charlotte, NC, Dallas, TX, or Chandler, AZ, aligns with your digital product management expertise, your passion for AI/ML, and your background in financial services, we encourage you to apply and contribute to a highly visible project transforming commercial banking.

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An opportunity has come through our network for a highly skilled Technology Consultant with deep expertise in Oracle Fusion Applications, especially in the Oracle Financials modules, and a strong technical background in Oracle Integration Cloud (OIC). This permanent position, based onsite in Milwaukee, Wisconsin, is an excellent opportunity for a professional who will have hands-on experience with Oracle Cloud integration patterns, BI Publisher reporting, and the ability to seamlessly interface between cloud and on-premises environments. This role requires a unique blend of strong functional and technical knowledge to drive the implementation, support, and innovation of Oracle Cloud technologies.

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Key Responsibilities: Driving Innovation with Oracle Fusion Applications

As a Global Oracle Consultant, you will be at the forefront of designing, developing, and implementing solutions that leverage the full power of the Oracle Cloud ecosystem. Your work will directly impact financial processes and business operations, bridging the gap between on-premises systems and cutting-edge cloud solutions.

• Design, Develop, and Implement Solutions with Oracle Fusion Financials: You will be responsible for meticulously designing, developing, and implementing solutions using Oracle Fusion Applications, with a specific focus on the Financials modules. This includes a deep engagement with key financial processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), and Cash Management (CM). Your expertise will ensure that financial operations are streamlined, efficient, and aligned with modern best practices within the Oracle Cloud.
• Develop and Manage Integrations Using Oracle Integration Cloud (OIC): You will be instrumental in developing and managing complex integrations using Oracle Integration Cloud (OIC). This involves designing integration flows, configuring various adapters (e.g., REST, SOAP, FTP, ERP, HCM) for different use cases, and implementing multiple OIC design patterns such as App Driven, Scheduled, and File-based integrations. You will also manage connection setup and troubleshoot integration issues to ensure seamless data flow between systems.
• Support Integration of On-Premises and Oracle Cloud Solutions: You will play a crucial role in supporting the integration of on-premises applications with Oracle Cloud solutions using OIC. This requires a strong understanding of hybrid cloud architecture, secure connectivity methods, and data transformation techniques to ensure that legacy systems can communicate effectively and securely with modern cloud platforms.
• Create and Customize BI Publisher Reports: You will be responsible for creating and customizing BI Publisher reports within Oracle Fusion. This includes designing report layouts, building and managing data models, and customizing existing reports to meet specific business requirements for financial reporting and analytics. You will also manage report security and access control to ensure that sensitive data is viewed only by authorized personnel.
• Leverage Oracle Fusion Technologies to Streamline Business Processes: You will proactively leverage Oracle Fusion technologies to implement best practices and streamline business processes. This involves analyzing existing operational workflows, identifying inefficiencies, and recommending how Oracle Fusion capabilities can be utilized to automate tasks, improve data accuracy, and enhance overall productivity across business units.
• Analyze Business Requirements and Map to Fusion Capabilities: You will be skilled at meticulously analyzing business requirements and mapping them to Oracle Fusion capabilities. This requires a blend of functional and technical knowledge, translating stakeholder needs into actionable technical specifications and configurations. Your precision ensures that the delivered solutions are a perfect fit for business objectives.
• Participate in Full Lifecycle Oracle Fusion Implementations: You will play an active part in full lifecycle Oracle Fusion implementations. This includes participating in the initial configuration phase, conducting thorough testing, delivering comprehensive training to end-users, and providing vital post-go-live support to ensure a smooth transition and successful adoption of new solutions across the organization.
• Collaborate to Resolve Integration or Application Issues: You will work in close collaboration with technical and functional teams to swiftly resolve integration or application issues. This involves diagnosing problems, performing root cause analysis, and working with diverse teams to implement effective solutions, ensuring the continuous stability and reliability of the Oracle environment.
• Create Documentation and Provide Training: You will be responsible for creating comprehensive documentation for all developed solutions and processes. Furthermore, you will provide training to end-users and other teams, empowering them to effectively utilize the Oracle Fusion applications and integrations, thereby fostering knowledge transfer and driving user adoption.

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Required Qualifications: Your Expertise in Oracle Fusion and Integration

To excel as a Global Oracle Consultant, you'll need extensive, hands-on experience with Oracle Fusion Applications and Oracle Integration Cloud (OIC), along with a strong understanding of database and security concepts.

• Extensive Oracle Fusion Applications Experience: You must possess 5+ years of experience working with Oracle Fusion Applications, with a strong focus on the Financials modules. This extensive background demonstrates a seasoned professional capable of managing and implementing complex financial processes within the Oracle Cloud.
• Oracle Integration Cloud (OIC) Experience: You have 3+ years of experience with Oracle Integration Cloud (OIC) and Oracle Fusion Middleware. This indicates your proficiency in designing, developing, and managing integrations across various platforms.
• Strong Understanding of OIC Adapters: You possess a strong understanding of OIC adapters (e.g., REST, SOAP, FTP, ERP, HCM) and their specific use cases. This knowledge is crucial for seamlessly connecting Oracle Cloud with a wide range of internal and external systems.
• Experience with Multiple OIC Design Patterns: You have hands-on experience with multiple OIC design patterns, such as App Driven, Scheduled, and File-based integrations. This demonstrates your ability to architect diverse integration solutions to meet various business requirements.
• Knowledge of BI Publisher Reporting: You are required to have knowledge of BI Publisher report creation, including designing data models, creating custom layouts, and managing security setup for reports. This expertise is vital for delivering critical financial and business reports from Oracle Fusion.
• Experience Integrating Oracle Cloud with On-Premises Systems: You must have proven experience integrating Oracle Cloud with on-premises systems. This practical knowledge of hybrid cloud architecture is crucial for a global consulting role.
• Familiarity with Oracle Fusion Security: You possess familiarity with Oracle Fusion security concepts, including the management of roles, privileges, and access control, ensuring that solutions you build are secure and compliant with best practices.

Preferred Qualifications: Enhancing Your Consulting Profile

• Oracle Certifications: Oracle certifications in Oracle Fusion Financials or Oracle Integration Cloud are highly preferred, validating your specialized expertise and commitment to professional development.
• Experience with Other Oracle Technologies: Experience with other Oracle technologies such as VBCS (Visual Builder Cloud Service), ADF (Application Development Framework), and OTBI (Oracle Transactional Business Intelligence) would be a great to have.
• Exposure to Large Enterprise Oracle Cloud Implementations: Exposure to large enterprise Oracle Cloud implementations is a valuable asset.
• Knowledge of Financial Processes: Knowledge of financial processes and best practices in cloud environments is also preferred.

A pivotal role is available at a leading company for a talented ServiceNow Developer with experience in the banking or financial services industry. This contract position is based onsite in Charlotte, North Carolina, offering an ideal opportunity for a professional to leverage their expertise to design, develop, and customize the ServiceNow platform specifically for a dynamic financial services environment. The ideal candidate will be a technical expert with a collaborative mindset, ready to build solutions that support banking operations and ensure compliance.

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Key Responsibilities: Tailoring ServiceNow for Financial Services

As a ServiceNow Developer, you'll be instrumental in designing and implementing solutions that are crucial for the organization's banking operations and compliance. Your work will span the full development lifecycle, from gathering requirements to technical implementation and user training.

• Design and Implement Banking-Specific Solutions: You will design and implement solutions within the ServiceNow platform that are specifically tailored to support banking operations and compliance requirements. This involves understanding the unique needs of a financial services environment and creating workflows, applications, and configurations that automate processes, track compliance-related activities, and enhance operational efficiency.
• Develop Custom Applications, Workflows, and Integrations: You will be responsible for meticulously developing and enhancing custom applications, workflows, and integrations using ServiceNow APIs. Your work will adhere to industry best practices, ensuring that the solutions you build are scalable, secure, and seamlessly integrated with other banking systems. This is a hands-on role where your coding skills directly translate into valuable business functionalities.
• Configure and Customize ServiceNow Modules: You will expertly configure and customize core ServiceNow modules, including Incident Management, Problem Management, Change Management, Knowledge Management, and the Service Catalog. This involves tailoring these modules to fit the organization's specific processes, creating custom fields and forms, and ensuring the platform's functionality meets the precise needs of various business units.
• Collaborate on Requirements and Solutions: You will foster strong relationships and collaborate closely with stakeholders across business units to gather requirements and translate them into effective technical solutions. This requires excellent communication skills to bridge the gap between business needs and technical implementation, ensuring that the delivered solutions are a perfect fit for operational objectives.
• Provide Technical Expertise and Support: You will serve as a technical expert, providing vital expertise and support for ServiceNow configuration, development, and integrations with other banking systems. Your knowledge will be crucial for troubleshooting complex technical issues, resolving integration challenges, and ensuring the stability and performance of the platform in a financial environment.
• Conduct System and User Acceptance Testing (UAT): You will perform thorough system testing to validate the functionality, performance, and security of new developments. You'll also play a key role in User Acceptance Testing (UAT) efforts, collaborating with end-users to ensure that the delivered solutions meet their expectations and are ready for production use.
• Create Documentation and Deliver Training: You will be responsible for creating comprehensive technical documentation for all new solutions and configurations. Furthermore, you will deliver training sessions for end-users as needed, empowering them to effectively use the platform and its new functionalities, thereby driving user adoption and maximizing the value of ServiceNow.
• Stay Informed on ServiceNow Updates and Recommend Improvements: You will continuously stay informed about the latest ServiceNow platform updates and new features. Based on this knowledge, you will proactively recommend and implement process improvements, ensuring that the organization consistently leverages the most current and effective functionalities of the platform to enhance its operations.

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What's Needed: Your Expertise for ServiceNow Development

To excel as a ServiceNow Developer, you'll need a strong academic background, proven experience with the platform in a financial context, and proficiency in scripting and web technologies.

• Educational Background and Experience: A Bachelor’s degree in computer science, Information Technology, Finance, or a related field (or equivalent experience) is required. This academic foundation provides the essential theoretical knowledge for software development and understanding financial systems.
• ServiceNow Development Experience in Banking/Financial Services: You must have proven experience as a ServiceNow Developer with a specific background in a banking or financial services environment. This domain expertise is crucial for understanding the unique compliance, security, and operational requirements of the industry.
• Proficiency in Web Technologies: You possess strong proficiency in web technologies, including JavaScript, HTML, and CSS. This skill set is fundamental for customizing ServiceNow's user interface and developing web-based applications and portals within the platform.
• Expertise in ServiceNow Scripting and Integrations: You have expertise in ServiceNow scripting, demonstrating a deep understanding of core platform scripting methods such as Business Rules, Script Includes, and UI Policies. Your proficiency also extends to creating integrations with REST/SOAP APIs, enabling seamless communication between ServiceNow and external banking systems.
• Solid Understanding of Banking Operations and Compliance: You must have a solid understanding of banking operations, compliance, and regulatory requirements. This contextual knowledge is vital for designing solutions that not only function correctly but also meet the stringent legal and security standards of the financial industry.
• Analytical and Problem-Solving Skills: You possess excellent analytical and problem-solving skills with meticulous attention to detail. This enables you to diagnose complex technical issues, identify root causes, and create effective, bug-free solutions that meet a high standard of quality.
• Collaborative and Independent Work Ethic: You have the ability to thrive in a collaborative team environment, working closely with diverse stakeholders and technical teams. Simultaneously, you can work effectively and independently, taking ownership of your tasks and responsibilities to drive projects to completion.
• ServiceNow Certifications (Preferred): Possession of ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) is preferred. These certifications validate your expertise and commitment to professional development within the ServiceNow ecosystem.

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Benefits: Supporting Your Growth and Well-being

• Competitive Compensation: A competitive compensation package is offered, providing a rate of $57/hr on W2.
• Career Growth and Professional Development: You will have access to a variety of opportunities for career growth and professional development within a leading financial institution.
• Collaborative and Inclusive Environment: You will work in a collaborative and inclusive work environment that fosters innovation, encourages diverse perspectives, and promotes excellence.
• Flexible Work Schedule: The client offers a flexible work schedule and options for remote work. This supports work-life balance and provides greater autonomy.

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If this ServiceNow Developer role in Charlotte, NC, aligns with your experience in ServiceNow, your proficiency in JavaScript and scripting, and your background in the banking or financial services industry, we encourage you to learn more about this exciting onsite contract opportunity. This is a fantastic chance to make a significant impact on core banking operations.

An opportunity has come through our network for a Business Program Manager at a leading technology organization. This contract position is 100% remote, offering exceptional flexibility, with a competitive pay range of $52 - $57 per hour. You'll be a vital part of the Customer Experience Strategy and Insights team, supporting various initiatives. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a collaborative mindset, all essential for aligning successfully within the organization's customer-centric culture.

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What's the Job? Driving Customer-Centric Strategy and Innovation

As a Business Program Manager, you'll be at the forefront of shaping the customer experience. Your responsibilities will blend strategic planning, data analysis, and cross-functional collaboration to drive initiatives that enhance customer success and digital transformation.

• Support Senior Director in Strategy Development: You will provide direct support to the Senior Director in strategy development and optimization. This involves contributing to the creation of customer-centric initiatives, analyzing market trends, and refining strategies to enhance customer engagement, satisfaction, and loyalty. Your analytical insights will be crucial for shaping the strategic direction of the team.
• Lead Annual Strategy Design and Narrative Updates: You will take a leading role in the annual strategy design and narrative updates for the Customer Experience & Success Team. This involves collaborating with various stakeholders to define strategic priorities, outline key initiatives for the year, and craft a compelling narrative that communicates the team's vision, goals, and impact to senior leadership and across the organization.
• Leverage Data and Insights to Develop Business Cases: You will skillfully leverage data and insights to identify new growth opportunities and develop compelling business cases to support them. This involves analyzing customer data, market trends, and operational metrics using tools like Power BI to uncover valuable insights. Your ability to translate data into persuasive business cases will be key to securing buy-in for strategic initiatives and driving digital transformation.
• Collaborate with Cross-Functional Teams: You will foster strong relationships and collaborate with cross-functional teams across engineering, sales, and product groups. This partnership is essential for managing key relationships, influencing senior leaders on strategic roadmaps, and ensuring that customer experience initiatives are seamlessly integrated into the development, sales, and product lifecycles.
• Contribute to the Operationalization of the Customer Experience Center of Excellence: You will actively contribute to the operationalization of the Customer Experience Center of Excellence. This involves helping to define best practices, create standardized processes, develop governance models, and implement the necessary tools and frameworks to ensure that customer-centricity is a core competency and a consistent practice across the entire organization.

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What's Needed? Your Qualifications for Strategic Program Management

To excel as a Business Program Manager, you'll need a strong background in program management, proficiency with data and collaboration tools, and a knack for driving strategic initiatives.

• Experience in a Similar Role: You must possess 5-7 years of experience in a similar role (e.g., Program Manager, Business Analyst, or a strategic planning role). This extensive background demonstrates your capability to manage complex initiatives and work effectively with senior leaders.
• Educational Background: A Bachelor's Degree in Information Technology or a Business discipline is preferred. This academic foundation provides the essential theoretical knowledge for understanding both technical and business aspects of program management.
• Experience with Power BI: You must have a minimum of 2-3 years of experience with Power BI. This proficiency is crucial for data analysis, building dashboards, and developing visualizations to translate complex data into compelling insights and business cases for stakeholders.
• Experience with SharePoint: You must have a minimum of 2-3 years of experience with SharePoint. This indicates your ability to leverage this platform for content management, team collaboration, and creating centralized portals for sharing strategic documents and information across the organization.
• Experience with AI Agents: You must have a minimum of 2-3 years of experience with AI agents. This demonstrates your familiarity with intelligent automation, understanding how to leverage AI-powered tools or platforms to streamline business processes, analyze data, or enhance customer interactions.

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What's in it for me? Impact, Growth, and a Mission-Driven Culture

This contract Business Program Manager position offers a compelling environment for professional growth and significant impact within a leading technology organization.

• Opportunity to Work at the Forefront of Customer Success Strategy: You'll have the invaluable opportunity to work at the forefront of customer success strategy. This provides direct involvement in shaping how the organization engages with and supports its customers, influencing key metrics and driving digital transformation.
• Collaborate with Diverse Teams: You'll collaborate extensively with diverse teams across engineering, sales, and product groups. This cross-functional interaction will broaden your understanding of the end-to-end customer lifecycle and enhance your ability to integrate strategies effectively.
• Be Part of a Mission-Driven Team: You will be part of a mission-driven team that values empathy, diversity, and inclusion. This fosters a culture that prioritizes customer needs and promotes a welcoming, supportive, and innovative work environment.
• Engage in High-Visibility Projects: You will be deeply engaged in high-visibility projects that directly drive digital transformation. Your contributions will be recognized at a senior leadership level, providing a strong sense of purpose and career advancement opportunities.
• Develop Your Skills in a Dynamic and Supportive Environment: You'll have the chance to develop your skills in a dynamic and supportive environment that encourages continuous learning, provides opportunities for professional growth, and values your unique contributions to the team.

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Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

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If this Business Program Manager role aligns with your analytical skills, your proficiency in Power BI and SharePoint, and your passion for driving customer-centric initiatives in a remote setting, we encourage you to learn more about this exciting contract opportunity. This is a fantastic chance to make a significant impact on customer success and digital transformation.

Ready to leverage your program management skills to shape customer experience strategy?

An opportunity has come through our network for a Business Analyst (CIB AI Innovation) at a leading company. This contract position, based onsite in Charlotte, North Carolina, is perfect for a professional looking to support innovative AI-driven process improvements. The ideal candidate will possess strong communication skills, a disciplined approach to follow-up, and the ability to engage effectively with stakeholders, all of which are essential for aligning successfully with the organization's dynamic environment.

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Business Analyst (CIB AI Innovation) (Contract - Onsite - Charlotte, NC)

Location: Charlotte, NC – This is an Onsite role, requiring daily presence at the designated facility.

Employment Type: Contract

Pay Range: Not Specified

Industry: Business and Financial Operations

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What's the Job? Driving AI Innovation in Corporate & Investment Banking

As a Business Analyst specializing in Corporate & Investment Banking (CIB) AI Innovation, you'll be a key driver in identifying, defining, and implementing AI-driven process improvements. Your responsibilities will blend strategic analysis with meticulous requirements documentation and seamless cross-functional coordination.

• Elicit, Validate, and Prioritize Business Requirements: You will engage directly with subject matter experts in domains such as FX (Foreign Exchange), commodities, and credit to meticulously elicit, validate, and prioritize business requirements. This involves conducting in-depth interviews, workshops, and surveys to understand their operational needs, challenges, and goals. Your precision in capturing and prioritizing these requirements is crucial for ensuring that AI solutions address the most impactful business problems first.
• Map Current-State Processes and Design Future-State Workflows: A core responsibility will be to meticulously map current-state processes within business units. You will then leverage these insights to design future-state workflows for AI use cases. This involves identifying opportunities for automation and optimization, and envisioning a streamlined process powered by AI. A key example is credit memo automation, where you'll design workflows that leverage AI to expedite the creation and approval of credit memos, improving efficiency and reducing manual effort.
• Author and Maintain Business Requirements Documents (BRDs), User Stories, and Acceptance Criteria: You will be responsible for meticulously authoring and maintaining comprehensive Business Requirements Documents (BRDs) that clearly outline the scope, objectives, and functionalities of AI projects. You will also create detailed user stories (from an end-user perspective) and define precise acceptance criteria with clarity and minimal rework. This meticulous documentation is vital for guiding development, ensuring that the final solution aligns perfectly with business needs.
• Facilitate Requirements Workshops and Drive Decisions: You will take a leading role in facilitating requirements workshops and walkthroughs with various stakeholders. Your expertise in this area ensures that all participants are aligned on project goals and technical specifications. You will proactively drive decisions and close open items promptly, ensuring that project momentum is maintained and that any ambiguities or dependencies are resolved efficiently.
• Coordinate Cross-Functional Hand-offs and Manage Follow-up: You will be the central coordinator, meticulously managing hand-offs between business, UX/UI, and engineering teams. This involves ensuring that deliverables from one team (e.g., business requirements) are accurately and seamlessly handed off to the next (e.g., design or development). You will also rigorously track deliverables and manage follow-up with a disciplined approach, ensuring that all project tasks are completed on time and that dependencies are effectively managed.

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What's Needed? Your Qualifications for AI-Driven Business Analysis

To excel as a Business Analyst, you'll need extensive experience in banking or capital markets, a proven ability to author requirements, and proficiency with key process-mapping and collaboration tools.

• Educational Background and Experience: You must possess a Bachelor’s degree in Finance, Economics, Business, or a related field. This academic foundation provides a strong understanding of financial concepts and business processes. Coupled with this, you must have 5+ years of demonstrable Business Analysis experience specifically in Corporate & Investment Banking or Capital Markets. This extensive background indicates a seasoned professional capable of navigating the complexities of the financial industry.
• Proven Ability to Author Comprehensive Documentation: You must have a proven ability to author comprehensive Business Requirements Documents (BRDs), write clear and concise user stories, and define precise acceptance criteria. This demonstrates your core competency in translating business needs into actionable technical specifications with a high degree of quality and precision.
• Proficiency with Process-Mapping and Collaboration Tools: You are required to have proficiency with process-mapping tools such as Visio or Lucidchart. This is essential for visualizing current-state and future-state workflows. You must also have strong experience with collaboration platforms such as Confluence and Jira, indicating your ability to manage project documentation, track progress, and communicate effectively within an Agile framework.
• Excellent Verbal and Written Communication Skills: You will possess excellent verbal and written communication skills. This is crucial for engaging effectively with subject matter experts, facilitating workshops, documenting requirements clearly, and providing concise reports to all levels of the organization, ensuring alignment and understanding.

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What's in it for me? Impact, Growth, and Innovation in a Fast-Paced Environment

This contract Business Analyst position in Charlotte, NC, offers a compelling environment for professional growth and significant impact within a leading organization.

• Opportunity to Work in a Fast-Paced and Innovative Environment: You'll have the invaluable opportunity to work in a fast-paced and innovative environment that is at the forefront of AI-driven process improvements. This ensures continuous learning and provides exciting challenges that will keep your skills sharp and relevant.
• Engagement with Cutting-Edge AI Technologies and Concepts: You will be deeply engaged with cutting-edge AI technologies and concepts. Your work will involve translating the capabilities of these advanced tools into practical business solutions, providing a unique and highly sought-after skillset at the intersection of business and AI.
• Professional Growth and Development in CIB: You'll gain significant professional growth and development specifically within the domain of Corporate & Investment Banking. This experience will enhance your understanding of complex financial workflows across asset classes like FX, commodities, and credit.
• Collaboration with a Diverse Team of Experts: You'll have the privilege of collaborating with a diverse team of experts across various functions and asset classes. This fosters an atmosphere of open communication, knowledge sharing, and mutual support, allowing you to learn from varied perspectives and contribute your unique insights.
• Potential for Contract Extension: This contract engagement offers a clear potential for contract extension based on performance and project needs. This provides a stable pathway for continued engagement and the opportunity to make a longer-term impact within the organization.

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Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

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If this Business Analyst (CIB AI Innovation) role in Charlotte, NC, aligns with your experience in corporate and investment banking, your passion for AI-driven process improvement, and your strong communication skills, we encourage you to learn more about this exciting onsite contract opportunity. This is a fantastic chance to make a significant impact on financial operations through technology.

Ready to bridge business needs with cutting-edge AI solutions?

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An opportunity has come through our network for an Information Architect at a leading company. This 12-month contract position, with a possible extension up to 24 months, offers a hybrid work model. You'll work remotely with weekly onsite meetings at 111 Terminal Avenue in Clark, NJ. The pay rate is $57 per hour on W2.

Join a collaborative team supporting diverse North American scientific data initiatives. The Information Architect will be responsible for developing robust data acquisition strategies and supporting critical efforts in data quality, integration, and governance. This pivotal role involves partnering closely with business and data teams to deliver actionable, high-quality insights that drive scientific research and development.

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Key Responsibilities: Architecting Data for Scientific Initiatives

As an Information Architect, you'll be at the heart of the data lifecycle, from initial acquisition to final insight. Your work will blend technical data modeling with strategic governance and collaborative problem-solving, all to ensure data is accurate, accessible, and valuable for scientific research.

• Design and Develop Scalable Data Acquisition Methods: You will be responsible for meticulously designing and developing scalable data acquisition methods. This involves creating robust pipelines and processes to efficiently collect data from various sources, ensuring that the infrastructure can handle large volumes of scientific data without performance degradation. Your work ensures a continuous and reliable flow of data for analysis.
• Model Physical and Logical Data Structures: You will expertly model both physical and logical data structures. This includes creating ER (Entity-Relationship) diagrams to visually represent data relationships and developing detailed data dictionaries to define and standardize data elements. Your meticulous modeling ensures data consistency, clarity, and ease of use for all data-consuming applications and analyses.
• Prepare and Interpret Data Profiling Reports: You will regularly prepare and interpret data profiling reports. This involves analyzing source data to assess its quality, consistency, and completeness. By interpreting these reports, you will identify potential data issues, anomalies, and areas for improvement, providing crucial intelligence for data governance and cleansing efforts.
• Implement Data Quality Controls and Remediation Strategies: You will take a hands-on approach to data integrity by implementing data quality controls and developing effective remediation strategies. This includes creating automated checks, validation rules, and cleansing processes to ensure data accuracy. Your work guarantees that all data used for scientific initiatives is reliable and trustworthy.
• Define and Manage Data Taxonomy, Definitions, and Metrics: You will be instrumental in defining and managing the organization's data assets. This involves defining and managing data taxonomy (how data is categorized), establishing clear data definitions (what each data element means), and setting up key data metrics. This crucial governance work ensures that data is consistently understood and used across the enterprise.
• Deliver Master and Reference Data Management Services: You will provide essential master and reference data management services. This involves overseeing the creation and maintenance of master data (e.g., customer records, product lists) and reference data (e.g., codes, units of measure). Your work ensures data consistency and standardization across all systems, which is vital for accurate reporting and analytics.
• Perform Exploratory Data Analysis (EDA) and Communicate Insights: You will conduct exploratory data analysis (EDA) to gain a deep understanding of datasets and their characteristics. Following your analysis, you will effectively communicate insights and findings to business and data teams, translating complex data patterns into clear, actionable intelligence that drives scientific decisions and business strategies.
• Design and Implement Data Quality Management Procedures: You will be responsible for designing and implementing comprehensive data quality management procedures. This includes establishing the workflows and tools for data validation, cleansing, and remediation, ensuring that data integrity is a continuous, managed process rather than a reactive task.

Key Technical Skills: Your Foundational Expertise

To excel as an Information Architect, you'll need a robust technical skill set spanning data modeling, quality, integration, and programming.

• Data Modeling: Expert proficiency in Physical & Logical modeling and creating ER Diagrams and Data Dictionaries.
• Data Quality & Cleansing: Hands-on experience with Data Profiling, Quality Control, and Remediation strategies.
• Data Integration & Master Data Management: Experience in Data Integration, managing Hierarchies, and maintaining Reference Data.
• Data Analysis & Visualization: Proficiency with BI tools and various data visualization platforms.
• ETL & Pipelines: Practical experience with ETL (Extract, Transform, Load) processes for data movement.
• Programming: Strong skills in programming languages such as Python, VBA, XML, or similar scripting languages for automation and data handling.
• Data Governance: Proven ability to implement Data Governance standards, policies, and best practices.
• Methodologies: Familiarity with DevOps and Agile methodologies, with a specific focus on their application in data projects.
• Scientific Data Handling: Experience with scientific or research data systems is crucial, indicating a background in handling specialized and often complex datasets.

Key Soft Skills: Your Collaborative Strengths

• Strong collaboration and interpersonal communication.
• Analytical mindset with critical thinking ability.
• Clear verbal and written communication (English proficiency required).
• Self-starter with strong initiative.
• Problem-solving skills with the ability to offer concise solutions.

Leadership & Additional Desired Skills:

• Project Deliverables Coordination: Experience coordinating and planning project deliverables, demonstrating project management aptitude.
• Innovation: A proactive approach to identifying and promoting innovation within data initiatives.
• Mentoring or Leading: Experience mentoring or leading within a data management team, showcasing leadership potential.

Top Skills to Recruit For:

• Technical: Data Modeling (Physical & Logical), Data Quality & Cleansing, Data Integration & Master Data Management, BI & Data Visualization, Programming (Python, VBA, XML), ETL & Data Pipeline Development, Scientific Data Experience.

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An opportunity has come through our network for a Senior Machine Learning Engineer, LLMs & Prompt Engineering at Autify, a global software company specializing in AI-powered solutions that simplify identity verification and data extraction. This permanent position is fully remote within Japan, offering exceptional flexibility for talent residing anywhere in the country. The compensation ranges from ¥8M ~ ¥12M annually, and importantly, no Japanese language proficiency is required. Overseas applicants are welcome, and relocation support to Japan is available.

You will mainly be responsible for developing a new product that leverages cutting-edge machine learning techniques and generative AI, guiding it from a proof of concept into a releasable product. Autify is known for its AI-powered software testing platforms like Autify Nexus and Autify Genesis (which generates test cases and test scripts from product documents), focusing on improving development productivity through test automation and efficiency. This role is a unique chance to contribute to the future of AI in software quality assurance.

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About the Position: Shaping AI-Powered Solutions for Software Testing

As a Senior Machine Learning Engineer focusing on LLMs and Prompt Engineering, you'll be at the forefront of developing innovative AI-powered solutions for the software testing industry. Your expertise will bridge the gap between advanced AI research and practical, impactful products.

• Develop New Products Utilizing ML and Generative AI: You will be primarily responsible for developing a new product that meticulously utilizes machine learning techniques and generative AI. This involves taking a product idea from a nascent proof of concept (PoC) phase all the way through to a fully releasable product. Your work will directly shape the future offerings of Autify, leveraging cutting-edge AI for software quality assurance.
• Create Effective Prompts for LLM Output Optimization: A crucial responsibility will be to create highly effective prompts to maximize the quality of the output from Large Language Models (LLMs). This requires a deep understanding of prompt engineering principles, iteratively refining prompts based on product specifications to achieve desired results, and ensuring the LLM's responses are accurate, relevant, and useful for the software testing domain.
• Build and Customize Machine Learning Models: You will actively build and customize machine learning models using data relevant to software testing, as needed for specific product functionalities. This involves data collection, preprocessing, model selection, training, and fine-tuning to ensure models perform optimally for tasks such as test case generation, bug detection, or anomaly identification.
• Collaborate on Feature Implementation: You will work in close collaboration with other engineers, designers, and product leads to seamlessly implement various features within the new AI product. Throughout this process, you will consistently consider critical aspects such as performance (ensuring speed and efficiency), security (protecting data and systems), and reliability (guaranteeing continuous operation and accurate output). Your teamwork ensures holistic product development.
• Create PoC Web/CLI Applications: You will proactively create Proof of Concept (PoC) Web/CLI (Command Line Interface) applications that utilize LLMs or ML models "under the hood" to validate the feasibility of new ideas. These rapid prototypes are essential for quickly testing concepts, gathering early feedback, and demonstrating the potential of AI-driven solutions before full-scale development.
• Proactively Identify and Suggest Improvements: You will demonstrate a continuous improvement mindset by proactively identifying functions that can be improved within existing or new products. You will then strategically suggest possible solutions from both technical aspects (e.g., code optimization, new algorithms) and product-related ideas (e.g., new features, enhanced user experience), driving innovation from within.
• Participate in On-Call Rotations: You will actively participate in on-call rotations for incident and alert handling. This commitment ensures that critical issues impacting the AI platform or its services are addressed promptly, maintaining system reliability and minimizing downtime for users.

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What You Bring: Essential Requirements for AI/ML and Prompt Engineering

To excel as a Senior Machine Learning Engineer focusing on LLMs and Prompt Engineering, you'll need extensive experience in deep learning, hands-on prompting skills, and proficiency in relevant development frameworks.

• Extensive Deep Learning and LLM Experience (2+ years): You must possess over two years of verifiable experience in training and customizing deep learning models, with a specific emphasis on LLMs (Large Language Models). This indicates practical expertise in fine-tuning, adapting, and optimizing large pre-trained models for specific tasks.
• Prompting LLMs Experience (1+ year): You have over a year of practical experience in prompting both open-source and closed-source LLMs. This highlights your specialized skill in crafting effective inputs to guide LLM behavior, extract desired outputs, and mitigate potential biases or inaccuracies.
• API Development with FastAPI and Python: You have proven experience in developing APIs with FastAPI and Python. This indicates proficiency in building high-performance web APIs using a modern Python framework, crucial for exposing ML model functionalities and integrating with other systems.
• Up-to-Date with Latest ML Research: You are up-to-date with the latest Machine Learning Research, especially concerning LLMs and Prompt Engineering. This demonstrates a commitment to continuous learning and staying at the forefront of the rapidly evolving AI field.
• Experience in Building Metrics for LLM Evaluation: You have practical experience in building metrics for evaluating various tasks performed by LLMs. This includes defining quantitative measures of model performance, accuracy, relevance, and safety, ensuring that the quality of AI outputs can be objectively assessed and improved.

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Nice to Haves: Enhancing Your AI/ML Profile

While not specifically required, the following skills and experiences would be highly beneficial:

• Knowledge of NLP and Visual Recognition: Familiarity with natural language processing (NLP) techniques beyond LLMs, and visual recognition (computer vision) knowledge, would be a plus. This indicates a broader understanding of AI domains relevant to software testing.
• Proficiency in Analyzing, Hypothesizing, and Testing: You are proficient in the process of analyzing, hypothesizing, and rigorously testing. This scientific approach to problem-solving ensures that solutions are data-driven and validated through experimentation.
• Experience in MLOps: Hands-on experience in MLOps (Machine Learning Operations) is desirable. This indicates familiarity with the practices and tools for deploying, monitoring, and managing ML models in production environments.
• Modern Development Experience (Agile/Scrum): Experience with modern development methodologies such as Agile or Scrum is a plus, indicating your ability to work collaboratively in iterative development cycles.
• E2E Test Automation Experience: Experience in E2E (End-to-End) test automation with tools like Selenium and Appium would be beneficial, as Autify specializes in test automation.

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Compensation: Rewarding Your Expertise

• Annual Salary: ¥8,000,000 ~ ¥12,000,000 annually. Compensation is competitive and based on experience and ability.

Hiring Process: Your Journey to Joining the Team

The hiring process is structured to ensure a thorough and transparent evaluation:

1. Hiring Manager Interview: 45 minutes.
2. Technical Interview: 60 minutes.
3. CEO Interview: 60 minutes.
4. HR Interview: 45 minutes.

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An opportunity has come through our network for a Back End Engineer at Yudai Humanity Co., Ltd. This full-time, permanent position, based in Tokyo, Japan (Shibuya, Yoyogi), offers a competitive monthly salary ranging from ¥285,000 - ¥500,000 (annual salary of 4,000,000–6,000,000 JPY) and includes visa sponsorship. Remote work options are available upon consultation. You will be responsible for developing new services and additional features to expand the user base of a communication platform specifically tailored for foreigners, playing a crucial role in enhancing their digital experience.

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What You'll Be Doing: Developing and Operating Communication Platforms for a Global User Base

As a Back End Engineer, you will be deeply involved in the development, management, and operation of a communication platform designed for foreigners. Your role will encompass a wide range of responsibilities, from developing new features to resolving critical system issues and collaborating with external partners.

• Develop New Services and Features for Communication Platform: You will be responsible for developing new services and additional features to further expand the user base of a communication platform specifically tailored for foreigners. This involves designing and implementing backend logic, APIs, and database integrations that support new functionalities, ultimately enhancing the user experience and attracting more users to the platform.
• Development of SIM/Wi-Fi Application and Sales Websites: A core duty will be the development of SIM/Wi-Fi application and sales websites. This includes building robust backend systems that power the functionality of these websites, handling user applications, sales processes, and integrating with inventory and billing systems for SIM card and Wi-Fi router services. Your work directly supports the company's core business offerings.
• Investigation and Resolution of SIM/Wi-Fi Management System Issues: You will play a crucial role in the investigation and resolution of issues related to the SIM/Wi-Fi management system. This involves diagnosing technical problems, tracing root causes, and implementing effective solutions to ensure the stability, reliability, and continuous operation of the system that manages user accounts, device activation, and service delivery for SIM and Wi-Fi offerings.
• Comprehensive Involvement in Software Lifecycle: You will be involved in a wide range of responsibilities across the entire software lifecycle. This includes active participation in development (coding new features), management (overseeing system health), operation (ensuring continuous service), maintenance (applying updates, bug fixes), and even negotiations with outsourced developers for project collaboration or issue resolution. This holistic involvement ensures a deep understanding of the platform.
• Training and Continuous Learning: In addition to on-the-job training from the current development team, external training opportunities are also available as needed. The company is committed to your growth and will fully cover the cost of training if you actively consult with them about your interests. This commitment to continuous learning helps you stay updated with the latest technologies and expand your skillset.

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What You'll Bring: Essential Skills for a Back End Engineer in Tokyo

To excel as a Back End Engineer, you'll need practical backend development experience, proficiency in specific programming languages and databases, and strong communication and organizational skills.

• Backend Development Experience (1+ year): You must have more than 1 year of back-end development experience. This demonstrates your practical ability to design, code, and maintain server-side applications that power web and mobile functionalities.
• Ruby on Rails and MySQL Proficiency: You possess strong skills in Ruby on Rails for web application development and MySQL for database management. This proficiency is crucial for working with the company's existing technology stack and contributing effectively to ongoing projects.
• Communication with Team Members: You are able to communicate smoothly with other team members. This is essential for collaborative development, participating in discussions, and ensuring clear understanding of project requirements and technical challenges.
• Efficient Multi-Project Management: You can efficiently manage multiple projects and tasks, and prioritize work. This indicates strong organizational skills and the ability to handle diverse responsibilities in a dynamic development environment.
• Desire for Continuous Learning: You have a strong desire to continuously learn new technologies and tools and expand your skill set. This commitment to ongoing professional development is vital in the fast-evolving tech industry.
• Conversational Japanese Language Proficiency: You must possess Conversational Level Japanese language proficiency. This is necessary for effective daily communication within the team and managing basic interactions in a Japanese-speaking work environment.
• Visa Sponsorship: Visa sponsorship is available for overseas applicants, facilitating your relocation to Japan.

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Employment Details: Your Compensation and Work-Life Balance in Tokyo

This is a Full-time employee, permanent position with competitive compensation and a strong focus on employee well-being and benefits.

• Annual Salary: ¥4,000,000–6,000,000 JPY (negotiable based on experience and abilities).
• Monthly Salary: ¥285,000 JPY or more.
• Probation Period: 6 months (salary and benefits remain unchanged during this period).
• Annual Income Example: An example breakdown for an annual income of 4,000,000 JPY is a monthly salary of 285,000 JPY + two annual bonuses (equivalent to two months of salary based on last year's results) + other allowances.
• Location: Tokyo Office (1-25-5 Yoyogi, Biz Smart Yoyogi, Shibuya, Tokyo). This location is a 3-minute walk from JR Yamanote Line "Yoyogi" Station.
• Remote Work: Remote work options are available upon consultation, offering flexibility.
• Work Hours: 10:00 AM – 7:00 PM (with a 1-hour break).
• Holidays: 120 days per year, including Saturday, Sunday, and public holidays, ensuring complete two-day weekends.
• Leave:
  • Paid leave: 10 days granted after 6 months of employment, up to a maximum of 20 days.
  • Other types of leave: Summer vacation, year-end and New Year holidays, condolence leave, maternity leave, childcare leave, nursing care leave.

Benefits: Supporting Your Professional and Personal Life

The company offers a comprehensive benefits package designed to support their employees' well-being and professional life.

• Family Allowance: ¥10,000 JPY for spouse, ¥5,000 JPY per child/month (must be a dependent under social insurance).
• Marriage and Childbirth Gifts: Provided for significant life events.
• Full Social Insurance Coverage: Including employment insurance, workers' compensation insurance, health insurance, and pension.
• Full Commuting Expense Coverage: Ensures ease of transportation.
• Remote Work Environment Support: Includes Remote HQ, indicating support for hybrid/remote work setups.
• Rental Welfare Benefits: Providing support for housing.
• Equipment Provided: PC, company phone, Wi-Fi router.

A contact in our network has shared an opening for an IT Development, Infrastructure, BrSE (Business Requirement Systems Engineer), and Design professional at Yudai Humanity Co., Ltd. This full-time, permanent position, based onsite in Tokyo, Japan, offers a competitive annual salary ranging from ¥4,000,000 - ¥6,700,000. Our client is a system development, creative design, and digital marketing company that handles web systems, smartphone applications, and websites widely recognized by general users, boasting 16 consecutive profitable fiscal years. They are actively planning continuous organizational expansion and are seeking new talent to join their team. Overseas applicants are welcome, and visa sponsorship is available (future possibility/renewal).

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About the Job: Crafting User Interfaces and Expanding Technical Capabilities

As an IT Development, Infrastructure, BrSE, and Design professional, your role will be central to creating dynamic user interfaces and contributing to the technical expansion of a thriving digital solutions company. You'll blend design principles with coding expertise, with a strong focus on front-end development, while potentially leading future team growth.

• UI Design Prototyping and Dynamic Content Implementation: You will be instrumental in UI Design Prototyping, translating concepts into interactive user interfaces. A key focus will be on the design and implementation of dynamic content expression, working closely in collaboration with server-side engineers. This involves ensuring that web systems and applications are highly responsive, visually engaging, and capable of displaying real-time or interactive content seamlessly. Your efforts will directly impact the user experience of widely recognized web systems, smartphone applications, and websites.
• Working on New UI and Expression Methods with JavaScript Emphasis: You will actively contribute to exploring and implementing new UI (User Interface) and expression methods. In order to create a sophisticated and modern UI, you will be involved in a wide range of tasks from low-level coding to bridging with designers. This work will heavily emphasize JavaScript, utilizing its power to build complex, interactive, and visually refined user interfaces that enhance user engagement and product usability.
• Team Building and Technical Follow-up (Based on Experience): Depending on your experience and career aspirations, you may be entrusted with team building for expansion. This could involve recruiting new talent, fostering a collaborative environment, and providing technical follow-up for young designers. This mentorship role would involve sharing your expertise, guiding best practices, and helping to shape the next generation of UI/UX and front-end professionals within the organization.
• Development, Maintenance, and Upkeep of In-House Systems: Beyond UI-specific tasks, you will be involved in the broader development, maintenance, and upkeep of original in-house business systems. This includes supporting web systems and smartphone applications that are integral to the company's operations. Your work ensures these systems are stable, secure, and continuously evolving to meet internal needs.
• Construction, Operation, and Maintenance of Internal Infrastructure: You will contribute to the foundational construction, operation, maintenance, and upkeep of internal infrastructure. This could involve working with servers (e.g., Linux), basic network equipment, and other IT components, ensuring a robust and reliable environment for all digital operations.
• Project Management Involvement: You will participate in Project Management activities, contributing to the planning, execution, and monitoring of various IT initiatives. This helps ensure that development, design, and infrastructure projects are delivered efficiently and effectively.

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What You'll Bring: Essential Skills and Attributes

To excel in this role, you'll need a combination of front-end development expertise, strong language skills, and a collaborative, growth-oriented mindset.

• Essential Requirements:
  • Coding Experience (HTML5/CSS3/Responsive Scratch, etc.): You must have hands-on coding experience with modern web technologies, including HTML5, CSS3, and Responsive Design (from scratch). This demonstrates your ability to build visually appealing and adaptive web interfaces across various devices.
  • PHP and JavaScript Experience (Minimum 2 years each): You must have a minimum of 2 years of verifiable experience with both PHP and JavaScript. This proficiency is crucial for both backend scripting (PHP) and dynamic front-end development (JavaScript).
  • Japanese Language Proficiency (JLPT N2 or above): You are required to have JLPT N2 or above Japanese language proficiency. This business-level fluency is essential for effective communication within the Tokyo-based team and for engaging with Japanese clients and stakeholders.
• Welcome Skills and Attributes (Highly Valued):
  • Experience in building CMS (WordPress, etc.): Experience with Content Management Systems (CMS) like WordPress would be beneficial.
  • Knowledge and experience as a UI/UX designer: Familiarity with UI/UX design principles and practices, including user research, wireframing, and prototyping.
  • Experience in directing: Prior experience in directing or leading small teams or project segments.
  • Experience in dealing with major agencies/national clients: Exposure to working with large clients, potentially government agencies, indicating experience with complex project environments and stakeholder management.
  • Experience in training young engineers: A background in mentoring or training junior developers or designers, highlighting leadership potential and a commitment to knowledge sharing.

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Employment Details: Compensation and Benefits in Tokyo

This is a Full-Time, Permanent position with a flexible work environment and comprehensive benefits.

• Location: Tokyo, Japan (日本、東京都) – Onsite.
• Annual Salary: ¥4,000,000 - ¥6,700,000 (depending on experience and ability).
• Trial Period: A 6-month trial period will be in effect, with compensation during this period starting from ¥250,000 per month.
• Salary Increase: Salary increases are reviewed twice a year, supporting continuous career growth.
• Bonuses: Bonuses are paid twice a year.
• Days Off: More than 120 days off per year, including:
  • 2 days off per week (Saturday and Sunday).
  • National holidays.
  • Paid vacations (10 days in the first year).
  • Summer holidays (3 days of your choice between July and September).
  • Year-end and New Year holidays.
  • Congratulation or condolence leave.
• Social Insurance: Comprehensive social insurance coverage is provided.

Work Authorization & Visa Sponsorship:

• Domestic applicants only are preferred (Restricted to Domestic Applicants), but overseas applicants are welcome.
• Visa Sponsorship: Future possibility / Renewal for visa sponsorship.

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Sources

A contact in our network has shared an opening for an IT Engineer at Yudai Humanity Co., Ltd. This full-time, permanent position, based onsite in the Kanto region of Japan (with offices across 25 branches and 11 sales offices nationwide), offers a competitive monthly salary ranging from ¥250,000 - ¥800,000 (with annual salary ranging from 3 million to 12 million yen, depending on skill). Overseas applicants are welcome, and visa sponsorship is available. This client is hiring IT Engineers throughout Japan across various specializations.

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What You'll Be Doing: Diverse IT Engineering Roles Across Japan

As an IT Engineer, you'll engage in a wide array of responsibilities within network and server infrastructure projects for clients across Japan. The company is actively hiring for various positions, allowing you to align your skills with specific roles such as Web Developer, System Developer, Network Engineer, or Infrastructure Engineer.

• Web Developer / System Developer:
  • Development, Maintenance, and Upkeep of Applications: You will be involved in the development, maintenance, and upkeep of web and system applications. This includes coding, debugging, and enhancing functionalities using languages such as C, C++, C#, and Java. Your work will directly support client business needs by building and sustaining critical software solutions.
  • Application Design and Construction: You will contribute to the design and construction of various applications, ensuring they are robust, scalable, and meet client requirements. This involves understanding user needs and translating them into technical specifications and functional software.
• Network Engineer / Infrastructure Engineer:
  • Infrastructure Design and Construction: You will be responsible for infrastructure design and construction. This includes planning and implementing server and network architectures. You'll work on designing and building the foundational IT components that ensure seamless and secure operations for clients.
  • Server and Network Design/Construction: You'll focus on the detailed design and construction of server and network systems. This involves specifying hardware, configuring operating systems (Linux, Windows, Unix), setting up network devices (routers, switches, firewalls), and ensuring optimal performance and security of the underlying IT environment.
  • System Policy Design: You will contribute to system policy design, which includes defining operation policies for monitoring, job management, and daily operational tasks. This also covers maintenance work design, ensuring the long-term stability and efficiency of client systems.
  • Operation and Monitoring: You will directly engage in the operation and monitoring work of client infrastructures. This involves daily checks, performance analysis, incident response, and proactive management to ensure high availability and reliability of IT services.
  • Database Design and Construction: You will have experience in designing and building databases such as Oracle, SQL, DB2, etc. This expertise is crucial for managing and optimizing data storage solutions that support client applications and systems.

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Work Locations Across Japan:

The company has a broad national presence, allowing for potential work in numerous locations based on client projects and your preferences:

• Branches (25 locations): Tokyo, Sapporo, Sendai, Tsukuba, Utsunomiya, Matsumoto, Takasaki, Omiya, Chiba, Tachikawa, Yokohama, Atsugi, Shizuoka, Hamamatsu, Toyoda, Kariya, Nagoya, Yokkaichi, Kyoto, Osaka, Kobe, Kanazawa, Hiroshima, Fukuoka, Kumamoto.
• Sales Offices (11 bases): Niigata, Toyama, Yamagata, Sanshin Electric, Chiba, Kawasaki, Matsuyama, Himeji, Okayama, Kitakyushu, Nagasaki.
• Development Centers (10 bases): Sapporo, Hachinohe, Utsunomiya, Tokyo, Kariya, Osaka, Kansai, Fukuoka, Kumamoto, Kyushu.

The specific work location will be discussed and determined during the interview process, based on your skills and project needs.

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What You'll Bring: Essential Qualifications for IT Engineering in Japan

To excel as an IT Engineer, you'll need a combination of practical experience, language proficiency, and an understanding of core IT domains.

• Current Residency in Japan: You must currently live in Japan. This is a mandatory requirement for applicants.
• Japanese Language Proficiency (JLPT N3 Level): You must possess JLPT N3 level Japanese language proficiency (N2 is most welcome). This conversational level is essential for effective daily communication within teams and with clients in Japan.
• Work Experience (1 year+): You must have at least 1 year of work experience in any field of IT (anywhere globally). This demonstrates a foundational understanding and practical application of IT principles.
• Experience in Software Development/SIer (Highly Advantageous): Work experience in the network or server design, planning, operation, and maintenance system (6 months or above) is highly advantageous. This demonstrates practical experience in core infrastructure.
• Experience in LAN and WAN Design/Configuration (Highly Advantageous): Experience in LAN (Local Area Network) and WAN (Wide Area Network) design/configuration is highly advantageous, showing your ability to plan and implement network topologies.
• Knowledge of Routers, Switches, and Firewalls (Highly Advantageous): Having knowledge of routers, switches, and firewalls is highly advantageous, indicating familiarity with core network devices and security.
• Ability to Design and Build OS and Middleware (Highly Advantageous): The ability to design and build OS and middleware such as AWS, Azure, Linux, Windows, Unix, etc., is highly advantageous, showcasing versatility in server environments.
• Experience in Designing and Building Databases (Highly Advantageous): Experience in designing and building databases such as Oracle, SQL, DB2, etc., is highly advantageous, broadening your infrastructure capabilities.
• Experience in Help Desk, Customer Support, etc. (Highly Advantageous): Experience in help desk, customer support, etc., is highly advantageous, highlighting customer-facing communication and problem-solving skills.
• Bachelor's Degree: A Bachelor's degree holder in the field of information and technology, or other related majors, is required. This academic foundation provides essential theoretical knowledge for IT and engineering.
• Bilingual Proficiency (English & Japanese - if applicable): If you do not speak Japanese, proficiency in English is required for technical communication (日本語が話せない場合、英語が出来る方).

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Employment Details: Your Compensation and Benefits in Japan

This is a Full-Time, Permanent position with competitive compensation and comprehensive benefits.

• Salary: Depends on skill, ranging from 3 million to 12 million yen annually (equivalent to ¥250,000 - ¥800,000 per month). Detailed salary explanation will be provided during the interview.
• Salary Raise System: A salary raise system is available, supporting continuous career growth.
• House Rent Support: 50% of house rent will be provided if you need to move to a new house, offering substantial relocation assistance.
• Relocation / Moving Cost Full Support: Full support for relocation and moving costs is provided, making the transition to Japan seamless for overseas applicants.
• Insurance: Comprehensive insurance coverage is provided.
• Overtime: Overtime pay is available.
• Commuting Allowance: A commuting allowance is provided.
• Paid Leave: Paid leave is available, including childcare leave and other various support for employment.
• Work Hours: Standard working hours apply (typically 9:00 - 18:00 JST).
• Days Off: 2 days off per week (Saturday and Sunday), along with public holidays and New Year days off.

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Application Requirements:

• 1 Year experience in any field of IT (anywhere).
• Japan residence.
• Japanese level N3 (N2 most welcome).
• Japanese resume and skill sheet.
• Residence card photo.

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Company Information:

• Established: December 1, 2004.
• Total Staff: 15,888 (as of December 2020).
• Branches: 50 branches in Japan.

Feel free to ask any questions. Please contact with your resume and skill sheet.

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