IT Support Analyst

• Posted:06/18/2025
• Job Type: Contract
• Industry: Computer and Mathematical

Our client is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT department supporting various end-users. The ideal candidate will have strong analytical abilities, excellent communication skills, and a collaborative spirit which will align successfully in the organization.

Job Title: IT Support Analyst
Location: Cleveland, OH (Onsite)
Note: The job is onsite 5 days a week 8 hours a day at our Cleveland OH location.

What’s the Job?

• Provide in-person assistance to employee end users, responding to technical support requests via calls, emails, and personal inquiries.
• Diagnose and resolve a variety of technical problems related to PC hardware, software, and network issues.
• Maintain and troubleshoot user problems, coordinating with internal IT support and vendors as necessary.
• Train users on new technology and software to enhance their operational efficiency.
• Document, track, and monitor problems to ensure timely resolutions while participating in various IT projects.

What’s Needed?

• A 4-year degree in Computer Science, Engineering, or a related discipline.
• Strong interaction and interpersonal skills, particularly in listening and providing guidance.
• Proven analytical abilities to quickly resolve technical issues and recommend feasible solutions.
• Strong verbal communication skills, including the ability to document operational procedures.
• Availability to work rotating shifts and holidays, along with a valid driving license.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!