Network and Systems Technician (Permanent – 5 Days Onsite – Lawler, IA)

A prominent client in the Computer and Mathematical industry is seeking a highly skilled and versatile Network and Systems Technician (Permanent – 5 Days Onsite – Lawler, IA) to join their team. This permanent position, based onsite 5 days a week in Lawler, Iowa, offers a unique opportunity to directly revolutionize how technology supports the agricultural landscape. The ideal candidate will be instrumental in managing desktop imaging, enhancing cybersecurity, and troubleshooting complex challenges, all while acting as a vital, trusted extension of client teams. If you’re ready to combine cutting-edge tech innovation with real-world impact in a crucial industry, this is the role for you!

Network and Systems Technician (Permanent – 5 Days Onsite – Lawler, IA)

Location: Lawler, Iowa – This is a Permanent, 5 Days Onsite role, requiring daily presence at the designated facility.

Employment Type: Permanent

Pay Range: $65,000 – $90,000 annually

Industry: Computer and Mathematical

What’s the Job? Revolutionizing Agricultural Technology

As a Network and Systems Technician, you’ll play a multifaceted and vital role, blending deep technical expertise with a strong commitment to client success. You’ll be on the ground, delivering hands-on support and strategic solutions that empower agricultural businesses through technology. This position is about making a tangible difference by ensuring robust, secure, and efficient IT operations.

What You Will Accomplish and Experience: Key Responsibilities and Impact

Your daily contributions will span the entire IT infrastructure, from user support to complex network engineering, all delivered with a focus on operational excellence and client satisfaction.

• Serve as a Trusted Extension of Client Teams: You will act as a trusted, seamless extension of our clients’ teams, deeply aligning with their business goals and consistently prioritizing their success. This involves understanding their unique operational needs within the agricultural sector and proactively contributing IT solutions that directly support their objectives. Your presence will be 100% onsite with multiple clients, building strong relationships and fostering mutual trust.
• Prompt Issue Resolution and Effective Communication: You will be the frontline responder, ready to promptly address client inquiries and meticulously resolve system, application, and network issues. Throughout the entire resolution process, you will communicate effectively with clients, providing clear updates, explaining technical concepts simply, and ensuring they are informed every step of the way, minimizing disruption to their operations.
• Engineer, Implement, and Maintain Complex Network Infrastructures: You will engineer, implement, and maintain complex network infrastructures, ensuring optimal performance and unwavering reliability. This includes designing network topologies, configuring routers and switches, managing VLANs, implementing routing protocols, and continuously optimizing network traffic flow to support high-demand agricultural applications and large data transfers.
• Build, Manage, and Sustain Robust Server and Desktop Systems: You will be responsible for the full lifecycle of building, managing, and sustaining robust server and desktop systems. This involves deploying new servers, configuring operating systems, managing virtual environments (if applicable), and ensuring that all desktop workstations are optimized for performance. Your work will directly support high-availability applications crucial for agricultural processes.
• Design and Deliver Tailored IT Solutions: You will design and deliver comprehensive connectivity, security, communication, and productivity solutions that are precisely tailored to meet specific client needs. This involves understanding their requirements, recommending appropriate technologies, and implementing customized solutions that enhance their operational efficiency and competitive edge.
• Establish and Enforce Security Measures: A critical responsibility is to establish and rigorously enforce security measures to safeguard against unauthorized access, cyber threats, and data breaches. This includes implementing firewalls, intrusion detection/prevention systems (IDS/IPS), access controls, and security policies. You will also meticulously document network servers, storage devices, hardware, and software configurations, ensuring a complete and accurate record of the secure environment.
• Create and Maintain Proactive Monitoring Systems: You will create and maintain robust monitoring systems designed to proactively identify and address system and network alerts before they escalate into major issues. This involves configuring monitoring tools, setting up alerts for critical thresholds (e.g., CPU, memory, disk, network utilization), and responding swiftly to ensure continuous uptime and performance.
• Monitor System Performance and Optimize Capacity: You will continuously monitor and analyze system performance, providing actionable recommendations for capacity planning and optimization. This involves collecting performance metrics, identifying bottlenecks, forecasting future resource needs based on growth, and implementing strategies to ensure that IT infrastructure can seamlessly support evolving business demands.
• Develop Clear, Professional Supporting Documentation and Diagrams: You will develop clear, professional supporting documentation and detailed architectural diagrams for all implemented and innovative technology solutions. This includes creating network maps, system configurations, troubleshooting guides, and Standard Operating Procedures (SOPs), ensuring comprehensive knowledge transfer and ease of future maintenance.
• Provide Specialized Desktop and Server Support for Custom Applications: You will deliver specialized desktop and server support for custom applications and network services. This includes performing upgrades, conducting in-depth troubleshooting for application-specific issues, and executing task-specific administration to ensure the seamless operation of critical, often bespoke, software used in the agricultural landscape.
• Collaborate with Vendors for Solution Development and Problem Resolution: You will actively collaborate with vendors to research, develop, and implement effective solutions for new technologies or complex challenges. This involves working directly with vendor support teams to resolve persistent technical issues, leveraging their expertise while ensuring solutions align with client needs.
• Install, Configure, and Repair Computer Hardware, Software, and Network Systems: You will be highly hands-on, performing the installation, configuration, and repair of computer hardware, software, and network systems with precision and efficiency. This includes setting up new workstations, servers, network switches, and other devices, as well as diagnosing and repairing faulty components.
• Perform Hands-on Equipment Repair and Physical Replacements: In this onsite role, you will regularly perform hands-on equipment repair and physical component replacements as needed. This could involve swapping out hard drives, memory modules, network cards, power supplies, or other physical components of computers, servers, and network devices to restore functionality.
• Generate SLA Reports and Ensure Client Promises Are Met: You will be responsible for generating SLA (Service Level Agreement) reports to meticulously showcase key metrics and demonstrate that promises made to clients regarding uptime, response times, and resolution times are consistently met. This ensures transparency and builds trust with clients.
• Deliver Training to Clients on New and Existing Technologies: You will proactively deliver training to clients on both new and existing technologies. This empowers them to effectively leverage the implemented solutions, understand best practices, and maximize their productivity through technology. Your ability to simplify complex concepts for non-technical users will be key.
• Maintain 24/7/365 On-Call Availability: This role requires the commitment to maintain 24/7/365 on-call availability on a rotating basis. This ensures continuous client support and rapid issue resolution for any critical system or network incidents that may occur outside of standard business hours, guaranteeing maximum network availability for clients.

Desirable Previous Skills: Your Foundation for Success

To excel in this multifaceted role, candidates should bring a strong educational foundation combined with practical technical skills and a commitment to continuous learning.

• Bachelor’s Degree (Preferred): A Bachelor’s degree in Computer Science, Information Technology, IS Management, or a related field is highly preferred. This academic background provides a strong theoretical understanding of computing and information systems, laying a solid foundation for advanced technical work.
• Advanced Certifications (Preferred): Possession of advanced certifications is highly desirable. This includes credentials such as CCNP (Cisco Certified Network Professional) for advanced routing and switching, MCSE (Microsoft Certified Systems Engineer) for Windows Server and enterprise solutions, MCASAE (Microsoft Certified Architect: Solution Architect Enterprise) for high-level architectural design, VCAP (VMware Certified Advanced Professional) for advanced virtualization skills, or equivalent high-level technology credentials that validate deep expertise in specific domains.
• Cybersecurity Certifications (Preferred): Cybersecurity certifications like CompTIA Security+ or similar industry-recognized credentials (e.g., CySA+, CEH) are preferred. This demonstrates a foundational understanding of security principles, threats, and best practices crucial for safeguarding client networks and systems.
• Strong Technical Expertise in Troubleshooting Complex Issues: You must possess strong technical expertise coupled with the ability to proficiently troubleshoot, diagnose, and resolve complex computer issues across hardware, software, and network domains. Your analytical and problem-solving skills will be paramount in identifying root causes and implementing effective solutions.
• Exceptional Communication Skills (Technical to Non-Technical): You will exhibit exceptional communication skills, both verbally and in writing. This includes the crucial ability to explain complex technical concepts clearly and concisely to both technical peers and non-technical end-users and helpdesk technicians, fostering understanding and collaboration.
• Networking Knowledge (CCNA Equivalent – Required): A networking knowledge and skills base equivalent to a CCNA (Cisco Certified Network Associate) certification is required. This demonstrates a fundamental understanding of network principles, including TCP/IP, routing, switching, and basic network design, providing the necessary foundation for this role.
• Proficiency in Active Directory and Microsoft Exchange: You will have proficiency in managing Active Directory (AD), including user and group management, Group Policy Objects (GPOs), and troubleshooting AD-related issues. Additionally, experience with Microsoft Exchange administration (e.g., mailbox management, email flow, troubleshooting) is essential for supporting communication systems.
• Excellent Customer Service and Teamwork Abilities: You must possess excellent customer service abilities, consistently focusing on client satisfaction and building strong relationships. This is complemented by a strong emphasis on teamwork and collaboration, demonstrating your ability to work cohesively within a technical support environment.
• Sharp Attention to Detail and Follow-Through: You will exhibit sharp attention to detail and a strong commitment to follow through on tasks to ensure all issues are completely resolved. This meticulous approach ensures high-quality work and reliable problem resolution.
• Solid Foundation in Basic Networking Principles: You must have a solid foundation in basic networking principles, including network topologies, IP addressing, subnetting, and network devices. Crucially, you should also possess the ability to continuously build on this knowledge as needed, adapting to new technologies and evolving network complexities.

If you are a highly motivated Network and Systems Technician ready to combine your deep technical skills with a passion for client success in the agricultural landscape, this Permanent (5 Days Onsite) opportunity in Lawler, IA, is tailor-made for you. This is a unique chance to make a lasting impact on technology within a vital industry.

To learn more and potentially join this innovative team, click “Apply Now.” A recruiter will be in touch with you promptly to discuss this great opportunity in detail, answer any questions you may have, and guide you through the application process. We look forward to speaking with you and exploring how your expertise can drive technological revolution in agriculture!