Desktop Support Technician (Contract – Onsite – Media, PA)

By estreetsecurity
June 28, 2025June 28, 2025
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Contract, Onsite

Media, PA)

Posted 4 days ago

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A leading technology solutions provider is looking for a skilled Desktop Support Technician (Contract – Onsite – Media, PA) to join their team. This contract position, based onsite in Media, Pennsylvania, is crucial for supporting a dedicated team of 7-8 professionals within the IT Support Department. The ideal candidate will bring strong problem-solving skills, excellent communication abilities, and a commitment to customer service, all essential for successfully aligning with the organization’s user-focused approach.

Desktop Support Technician (Contract – Onsite – Media, PA)

Location: Media, PA – This is an Onsite role, requiring daily presence at the designated facility.

Employment Type: Contract (on W2)

Pay Range: $22 – $25 per hour

Industry: Science and Research / Computer and Mathematical

What’s the Job? Providing Essential Deskside Support and Troubleshooting

As a Desktop Support Technician, you’ll be the friendly, expert face of IT, providing crucial deskside and remote support that ensures seamless operations for your colleagues. Your work directly impacts productivity and contributes to a smooth technological environment.

Provide Deskside Support for Clients: You’ll deliver direct, hands-on deskside support for clients, ensuring timely and effective resolution of their technical issues. This involves being physically present to troubleshoot hardware, software, and network problems directly on users’ machines, providing personalized assistance that minimizes downtime and enhances productivity for the dedicated team of 7-8 professionals you support.
Support Intel Devices in a Windows 10/11 Environment with O365: You will provide comprehensive support for Intel devices operating within a Windows 10/11 environment. This includes diagnosing and resolving operating system issues (e.g., performance problems, driver conflicts, system errors), and managing applications. A key focus will be on supporting Microsoft Office 365 (O365) applications, such as Outlook, Word, Excel, PowerPoint, and Teams, ensuring users can effectively utilize these critical productivity tools.
Assist with Mobile Device Support and Printer Troubleshooting: Your responsibilities extend to providing essential assistance with mobile device support for both iOS and Android platforms. This involves helping users configure devices, troubleshoot connectivity issues, and resolve application problems on smartphones and tablets. Additionally, you’ll be proficient in printer troubleshooting, addressing common issues like connectivity, driver problems, paper jams, and print quality to ensure smooth document output.
Engage in Remote Support Using Specialized Tools: You will actively engage in remote support to assist users who may not be physically present at your location or for issues that can be resolved without direct deskside intervention. This involves proficiently using remote access and management tools such as Ivanti and Bomgar BeyondTrust. Your ability to diagnose and resolve issues efficiently from a distance is crucial for broader support coverage.
Participate in a Rotating On-Call Schedule: You will be an integral part of the team by participating in a rotating on-call schedule. This requires you to be available to provide after-hours support as needed, responding to critical technical issues that arise outside of standard business hours. Your commitment to this schedule ensures continuous support and rapid problem resolution for essential operations.

What’s Needed? Your Qualifications for Effective IT Support

To excel as a Desktop Support Technician, you’ll need practical experience in IT environments, a foundational understanding of networking, and strong problem-solving and customer service skills.

Experience in Supporting Desktop Environments and Hardware: You must have proven experience in supporting desktop environments and a strong track record of troubleshooting hardware issues. This demonstrates your ability to diagnose and resolve problems with desktop computers, laptops, monitors, peripherals, and internal components, ensuring functional workstations for end-users.
Familiarity with ServiceNow and Networking Concepts: You should possess familiarity with ServiceNow (or similar IT Service Management platforms), indicating your understanding of ticketing systems, incident management, and request fulfillment workflows. Additionally, a basic understanding of general networking concepts (e.g., TCP/IP, DNS, Wi-Fi, wired connectivity) is needed to troubleshoot basic network-related user issues.
Ability to Demonstrate Effective Troubleshooting Techniques: You must have the ability to demonstrate effective troubleshooting techniques. This includes a methodical approach to problem diagnosis, the capacity to isolate issues, and the skill to implement solutions efficiently. Your practical troubleshooting prowess will be key to resolving diverse technical challenges.
Knowledge of PowerShell and SaaS Applications (Preferred): While not strictly required, knowledge of PowerShell (for Windows automation and administration) and familiarity with SaaS (Software as a Service) applications (understanding cloud-based software delivery models) are preferred. These skills indicate a broader understanding of modern IT environments and automation capabilities.
Strong Customer Service Skills and Accountability: You must possess strong customer service skills, consistently providing professional, patient, and empathetic support to end-users. Coupled with this, a high degree of accountability for your time and actions is essential, demonstrating reliability, responsibility, and a commitment to completing tasks and resolving issues effectively.

What’s in it for me? Growth, Collaboration, and Development

This contract Desktop Support Technician position offers a compelling environment for professional growth and significant impact within a leading technology solutions provider.

Opportunity to Work in a Collaborative and Dynamic Team: You’ll have the invaluable opportunity to work in a collaborative and dynamic team environment. This fosters open communication, knowledge sharing, and mutual support, allowing you to learn from experienced professionals and contribute your unique insights.
Gain Hands-On Experience with Variety of Technologies: You will gain extensive hands-on experience with a variety of technologies and systems, ranging from Windows operating systems and Microsoft 365 to mobile devices, remote support tools, and networking concepts. This broad exposure will significantly enhance your technical skillset.
Engage in Continuous Learning and Professional Development: You’ll be encouraged to engage in continuous learning and professional development. The organization supports your growth through various resources and opportunities, ensuring you can expand your skill set and stay current with evolving IT trends.
Be Part of a Supportive Culture: You’ll be part of a supportive culture that values diversity and inclusion. This fosters an environment where your ideas are welcomed, and your unique background is celebrated, contributing to a positive and productive workplace.
Contribute to Meaningful Projects: Your work will directly contribute to meaningful projects that impact the organization and its clients. By ensuring reliable IT support, you’ll play a crucial role in enabling productivity and supporting core business operations, providing a sense of purpose in your daily tasks.

Upon successful completion of a predefined waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
Dental Plan: Benefits covering routine dental care and essential treatments.
Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

If this Desktop Support Technician role in Media, PA, aligns with your customer service commitment, troubleshooting skills, and enthusiasm for IT support, we encourage you to learn more about this exciting onsite contract opportunity. This is a fantastic chance to contribute to a leading technology solutions provider.

Ready to provide vital deskside support and contribute to a collaborative IT team?