Digital Product Manager – GEN AI (Contract-to-Hire – Hybrid – Charlotte, NC; Dallas, TX; or Chandler, AZ)

An opportunity has come through our network for three exceptional Senior Lead Digital Product Managers at a Fortune 50 Enterprise Financial Services client. This 24-month potential contract-to-hire position offers a hybrid work model, with locations in Charlotte, NC; Dallas, TX; and Chandler, AZ. This highly visible project offers exposure to multiple lines of business and stakeholders across the enterprise.

This role is ideal for professionals seeking a highly visible project with exposure to multiple lines of business and stakeholders across the enterprise. The positions are split, with two focused on Commercial Credit and one specializing in Commercial Banking Sales Enablement.

What’s the Job? Driving AI-Powered Transformation in Commercial Banking

As a Digital Product Manager specializing in GenAI, you will be at the forefront of the client’s product transformation, leveraging AI/ML solutions to elevate sales performance, unlock the full potential of CRM, and transform customer relationships within the Commercial Banking Sales Division.

Commercial Banking Sales Enablement:

• Elevate Sales Performance with AI/ML Solutions: You will be instrumental in driving the development and implementation of advanced AI/ML solutions specifically designed to optimize sales channels, uncover new business opportunities, and strengthen customer relationships. This includes leveraging cutting-edge platforms like Salesforce Financial Services Cloud and Microsoft Dynamics 365. Your contributions will directly enhance sales effectiveness through AI/ML-driven solutions, leading to more efficient and successful sales strategies.
• Unlock CRM Potential with Data-Driven Insights: You will skillfully utilize CRM tools like Microsoft Dynamics and Salesforce to extract valuable insights and fuel data-driven sales strategies. This involves digging deep into CRM data to find patterns and opportunities that can inform strategic decision-making. Proficiency with data visualization and analysis tools like Tableau or Power BI is highly valued, as it enables you to turn raw data into compelling, actionable intelligence. As part of the product transformation, you’ll explore new ways to leverage this data and AI/ML to personalize customer interactions and improve sales performance.
• Transform Customer Relationships with AI/ML: You will take a leading role in identifying and implementing AI/ML solutions to enhance customer relationship management. This includes developing innovative functionalities that personalize customer interactions and significantly boost customer satisfaction. Your work will directly contribute to transforming the customer experience by leveraging AI/ML to make every interaction more meaningful, efficient, and tailored to individual needs.
• Empower Sales Teams Through Collaboration: You will foster close collaboration with sales teams to deeply understand their needs, gather feedback, and ensure that the solutions you develop align perfectly with sales objectives. You will be an active participant in the product transformation, providing crucial insights into how AI/ML solutions can best support the evolving needs of sales teams, from lead generation and opportunity management to customer support.

What’s Needed? Your Qualifications for AI-Driven Product Management

To excel as a Digital Product Manager specializing in GenAI, you’ll need extensive experience in product management within the financial services sector, deep AI/ML expertise, and proficiency with CRM and data tools.

• Extensive Digital Product Management Experience: You are required to have 7+ years of proven experience in digital product management, with a successful track record of launching and scaling digital products, particularly within the financial services industry. Experience working in organizations undergoing significant product transformation is highly desired, as it indicates your ability to navigate complex change and drive innovation.
• Educational Background: A Bachelor’s degree in a relevant field (e.g., Business, Technology, Finance) is preferred. A Master’s degree is a plus, indicating a higher level of academic specialization and strategic thinking.
• Essential Skills:
  • Analytical Acumen: You possess strong analytical and problem-solving skills to tackle complex challenges, translate data into insights, and drive data-driven decision-making.
  • Communication Excellence: You demonstrate exceptional communication, interpersonal, and presentation skills to effectively convey ideas, build strong relationships, and influence stakeholders across various levels of the enterprise.
  • Collaborative Spirit: You exhibit a powerful ability to influence and collaborate effectively with cross-functional teams, ensuring that product initiatives are aligned and executed seamlessly across engineering, sales, and product groups.
  • AI/ML Expertise: You possess a deep understanding of AI/ML technologies and their applications within the financial services industry. This includes knowledge of how to leverage these tools to drive business value in areas like sales optimization, customer service, and credit processes.
  • CRM Proficiency: Familiarity with CRM tools (e.g., Dynamics, Salesforce) is essential for the Sales Enablement role. Experience with data visualization tools like Tableau or Power BI is a significant plus, indicating your ability to analyze and present complex data effectively.
  • Credit Process Knowledge (Plus): Knowledge of credit underwriting and origination processes is a plus, particularly for the Commercial Credit roles. Familiarity with industry-standard tools like nCino, Fiserv LOS (Loan Origination System), Solifi, and Black Knight is also a strong asset.
  • Systems and Technologies: Experience with relevant systems and technologies used in Commercial Banking, such as Fiserv Loan Origination System, Black Knight Empower, Salesforce Financial Services Cloud, and Microsoft Dynamics 365, is a strong asset.
  • Adaptability and Innovation: You demonstrate a strong ability to adapt to change, embrace new technologies, and contribute to a culture of innovation, which is vital for a company undergoing product transformation.

What’s in it for you? Impact, Growth, and Long-Term Potential

• Contract-to-Hire: This is a contract-to-hire position, offering a clear pathway to permanent employment based on your performance and contributions.
• 401k Eligibility and Comprehensive Benefits: You’ll be eligible for 401k and a comprehensive benefits package, ensuring your long-term financial security and well-being are supported.
• Free Upskill Training: Access free upskill training to continuously enhance your skills and stay at the forefront of AI technologies, digital product management, and financial services.
• Highly Visible Project: You’ll work on a highly visible project with significant exposure to multiple lines of business and stakeholders across the enterprise, providing a unique opportunity to make a lasting impact.
• Engagement with GenAI: You’ll be at the forefront of GenAI (Generative AI), leveraging these cutting-edge technologies to drive innovative solutions in commercial banking, a highly sought-after and impactful domain.

If this Digital Product Manager – GEN AI role in Charlotte, NC, Dallas, TX, or Chandler, AZ, aligns with your digital product management expertise, your passion for AI/ML, and your background in financial services, we encourage you to apply and contribute to a highly visible project transforming commercial banking.