Desktop Support Technician (Contract – Onsite – Lafayette, IN)

A respected client, a leader within the energy solutions industry, is actively seeking a highly skilled and customer-centric Desktop Support Technician (Contract – Onsite – Lafayette, IN) to become a vital member of their IT Support department. This contract position, based entirely onsite at the Arconic Lafayette plant in Indiana, is crucial for providing comprehensive technical assistance to a diverse range of employees and contractors. The ideal candidate will possess robust communication skills, exceptional problem-solving abilities, and an unwavering customer-focused mindset, all of which are essential for successfully integrating into and contributing to the organization’s operational excellence in a dynamic manufacturing environment.

Desktop Support Technician (Contract – Onsite – Lafayette, IN)

Location: Lafayette, IN – This is an Onsite role, requiring daily presence at the Arconic Lafayette plant and potential support for other remote sites.

Duration: 6+ months (with a high possibility of extension based on performance and business needs)

Employment Type: Contract

Industry: Computer and Mathematical / Energy Solutions (Manufacturing)

What You’ll Be Doing: Core Responsibilities in Deskside Support

As a dedicated member and representative of the IT team, the Desktop Support Technician, reporting to the IT Support Manager, will deliver essential, customer-focused services that directly support the company’s critical operations. Your role will be hands-on and multifaceted, ensuring that all employees and contractors have the necessary technology to perform their duties effectively.

• Provide Comprehensive IT / OT Deskside Support: You will be the primary point of contact for delivering IT (Information Technology) and OT (Operational Technology) deskside support to all employees and contractors located at the Arconic Lafayette plant and other designated remote sites. This dual responsibility is critical in a manufacturing environment, where you’ll support both standard office IT equipment (laptops, desktops, business applications) and potentially specialized industrial hardware, software, and connectivity related to operational machinery and control systems. Your daily tasks will involve direct interaction with a diverse user base, ranging from administrative staff to plant floor operators, requiring adaptability in your approach and communication style.
• Deliver White Glove IT Services to Executives: A key aspect of your role will be to provide “White Glove” IT services to all company executives at the Arconic Lafayette plant and other remote sites. This means delivering a highly personalized, proactive, and exceptionally responsive level of support. You will anticipate their needs, ensure their technology is always functioning optimally, provide swift and discreet problem resolution, and manage their IT assets with meticulous care. This often involves proactive checks, personalized setup, and being available for immediate assistance to minimize any disruption to their critical tasks.
• Diagnose and Resolve Diverse Software and Hardware Incidents: You will be responsible for expertly diagnosing and resolving a wide array of software and hardware incidents. This includes comprehensive support for operating systems such as Windows 10 and Windows 11, addressing issues like system crashes (blue screens), performance degradation, driver conflicts, and operating system corruption. Your troubleshooting extends to network connectivity problems (e.g., Wi-Fi dropouts, wired network issues, VPN client configuration), mobile devices (both Android and iOS, including email setup, application issues, and device synchronization), and various business applications (e.g., Microsoft Office suite, specialized manufacturing software, ERP clients). You will utilize a variety of diagnostic tools and methodologies to quickly pinpoint root causes and implement effective solutions.
• Stage, Configure, and Deliver IT Assets: You will manage the entire process of preparing and deploying new IT assets. This includes staging, where you’ll prepare new personal computers (desktops, laptops) and mobile phones for deployment by performing system imaging, installing standard software suites, configuring network settings, and ensuring all necessary drivers and updates are applied. You will then configure these devices to meet specific user or department requirements and physically deliver them to employees, often assisting with initial setup and connectivity, ensuring a smooth onboarding experience. This involves meticulous attention to detail and adherence to company standards.
• Manage Site IT Asset Inventory and System Support: You will play a crucial role in the management of IT asset inventory for the Lafayette site(s) and potentially other remote locations. This involves accurately tracking hardware (e.g., computers, monitors, printers, networking equipment), software licenses, and mobile devices from procurement through their entire lifecycle, including disposal. You will also be responsible for providing comprehensive support for all IT systems at the location, which may include local area network (LAN) equipment, site-specific servers, network printers, and other peripherals, ensuring their continuous operation and optimal performance. Regular inventory audits and updates will be part of your routine to maintain accurate records.

What’s Needed: Essential Knowledge, Skills & Abilities

To succeed as a Desktop Support Technician in this vital role, you’ll need a robust blend of practical IT experience, technical proficiency, and strong interpersonal skills. We are seeking a candidate who brings the following qualifications:

• Proven Experience in IT Support or Related Field: You must possess proven, hands-on experience in IT support or a closely related field. This indicates a practical understanding of helpdesk operations, incident management, and direct end-user assistance within a professional IT environment. The experience should demonstrate your ability to handle a variety of technical challenges that typically arise in a corporate or industrial setting.
• Strong Understanding of Windows Operating Systems and Troubleshooting: A strong, in-depth understanding of Windows operating systems (specifically Windows 10 and Windows 11) is essential, coupled with expert troubleshooting techniques. This includes proficiency with Windows utilities (e.g., Event Viewer, Device Manager, Task Manager, Disk Management), command-line tools (ipconfig, ping, tracert, netstat), understanding of system services, registry manipulation (with caution), driver management, and the ability to diagnose and resolve complex OS-level issues such as boot failures, application crashes, performance problems, and security alerts.
• Ability to Communicate Effectively with Diverse Individuals: You must possess the ability to communicate effectively with a wide variety of individuals. This means adapting your communication style to different audiences, from highly technical IT colleagues to non-technical plant operators, executives, and remote users. You should be able to clearly explain complex technical concepts in understandable terms, provide patient and empathetic support, write concise and accurate incident reports, and collaborate professionally in both verbal and written forms.
• Physical Capability: Lifting and Other Tasks: The role requires the capability to lift up to 50 lbs. and perform various physical tasks as required in a plant environment. This includes safely moving and setting up computer equipment (desktops, monitors, printers), installing network cables, accessing equipment in server closets, and performing other physical duties related to IT asset management and deployment. This is a hands-on role where physical aptitude is necessary.
• Willingness to Collaborate with a Global IT Support Team: You must demonstrate a strong willingness to collaborate actively with a global IT support team. This involves sharing information, documenting solutions, participating in virtual meetings, potentially providing remote assistance to colleagues, and adhering to global IT policies and best practices. Your ability to work cohesively within a distributed team structure is vital for consistent service delivery across the organization.

What’s In It For You: Growth, Impact, and a Dynamic Work Setting

This contract Desktop Support Technician position in Lafayette, IN, offers a compelling opportunity for professional growth and meaningful contributions within a leading energy solutions provider.

• Direct Impact on Operational Efficiency: You will be integral to ensuring the continuous operation of essential IT and OT systems, directly contributing to the operational efficiency and productivity of the Arconic Lafayette plant. Your daily efforts will have a tangible impact on the company’s core business activities.
• Exposure to Diverse Technologies: Working in a manufacturing plant environment, you’ll gain exposure to a diverse array of technologies, potentially including specialized industrial software and hardware. This broad exposure will significantly enhance your technical skillset across both traditional IT and operational technology domains.
• Collaborative Team Environment: You’ll become part of a supportive and collaborative IT team that values knowledge sharing and mutual assistance. This environment fosters learning and provides opportunities to work alongside experienced professionals, expanding your expertise.
• Opportunities for Skill Enhancement: The nature of the role, encompassing varied troubleshooting scenarios and asset management, provides continuous opportunities for skill enhancement. You’ll be challenged to adapt to new technologies and solve complex problems, keeping your technical abilities sharp and relevant.
• Valuable Experience in a Critical Industry: Gaining experience within the energy solutions industry and a manufacturing plant setting offers invaluable insights into the unique IT demands and challenges of industrial operations. This specialized experience can open doors to future career advancements in critical infrastructure support.
• Potential for Long-Term Engagement: With a duration of 6+ months and a high possibility of extension, this contract offers a stable pathway for continued engagement and a chance to prove your value within the organization for a longer-term career trajectory.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.

If this Desktop Support Technician role in Lafayette, IN, aligns with your technical skills, problem-solving abilities, and passion for delivering exceptional customer service, we encourage you to explore this opportunity. This is a fantastic chance to join a leader in the energy solutions industry and make a tangible difference in their daily operations.

To take the next step in your career, click “Apply Now.” A dedicated recruiter will be in touch with you promptly to discuss this great opportunity in detail, answer any questions you may have, and guide you through the application process. We look forward to connecting with you and exploring how your expertise can contribute to our team’s success!