M365 Support Engineer – Japanese Language (Contract – Remote)

M365 Support Engineer – Japanese Language (Contract – Remote)

A prominent technology organization is actively seeking an M365 Support Engineer – Japanese Language to join their team. This 6-18 month contract position is 100% remote, with hours operating from 11 AM – 8 PM CDT to support enterprise-level customers in Japan. As a vital part of the Azure response team, you’ll be instrumental in providing crucial technical support. The ideal candidate will possess excellent customer service skills, strong technical knowledge, and the ability to communicate effectively in both Japanese and English, all essential for successfully aligning with the organization’s commitment to global service excellence.

What’s the Job? Delivering Expert Support to Japanese Enterprise Clients

As an M365 Support Engineer, you’ll be the primary point of contact for enterprise-level customers in Japan, providing expert technical support for Microsoft 365 services. Your role is centered on rapid incident resolution, proactive problem prevention, and fostering strong customer relationships.

• Deliver Timely and High-Quality Incident Resolution: You will be responsible for delivering timely and high-quality incident resolution for enterprise customers. This involves efficiently diagnosing and resolving technical issues related to Microsoft 365 services. A core focus will be on conducting thorough root cause analysis to understand why incidents occurred, implementing prevention strategies to avoid recurrence, and facilitating knowledge transfer to customers and internal teams.
• Utilize Knowledge of Customer Environment for Timely Resolution: You will leverage your understanding of the specific customer environment to resolve issues in a timely and effective manner. This includes familiarizing yourself with their Microsoft 365 configurations, integration points, and unique operational requirements, allowing for tailored and efficient troubleshooting.
• Manage Escalations and Sub-Cases: You will adeptly manage escalations and sub-cases to ensure the timely and high-quality resolution of all customer issues. This involves taking ownership of complex problems, coordinating with higher-tier support or specialized teams (both internally and externally), tracking progress, and communicating updates to customers until issues are fully resolved.
• Develop and Implement Proactive Support Strategies: You will contribute to enhancing service quality by actively developing and implementing strategies for providing proactive support. This forward-thinking approach aims to anticipate and prevent incidents before they impact customers, ultimately resulting in fewer disruptions and increased system availability for enterprise clients.
• Participate in Triage Meetings and Knowledge Sharing: You will regularly participate in triage meetings to collaborate with other engineers, share technical knowledge, and collectively work towards efficiently resolving customer problems. These meetings are crucial for discussing complex cases, identifying trends, and fostering a collaborative problem-solving environment.

What’s Needed? Your Qualifications for M365 Support

To excel as an M365 Support Engineer, you’ll need a solid technical background, fluency in Japanese, and a strong understanding of enterprise messaging and cloud technologies.

• Technical Degree or Equivalent Experience: You must possess a 4-year technical degree or have equivalent work experience demonstrating a strong technical foundation.
• Technical Support or MIS Experience: A minimum of 3 years of experience in technical support or MIS (Management Information Systems) in an enterprise environment is required. This background indicates your ability to handle complex IT issues within a large organizational setting.
• Bilingual Fluency (Japanese & English): You must have fluency in Japanese (reading, writing, and speaking) to effectively communicate with enterprise customers in Japan. Additionally, you need to be confident in English (reading and writing) for internal collaboration and documentation.
• Solid Working Knowledge of Enterprise Messaging & Identity: You possess a solid working knowledge of Enterprise Messaging Administrative concepts (e.g., Exchange Online, mail flow, email security) and Identity management (e.g., Azure Active Directory, user provisioning, single sign-on). This understanding is crucial for supporting Microsoft 365 services.
• Experience with Azure or Cloud Technologies: You have hands-on experience with Azure or other Cloud technologies. This demonstrates your familiarity with cloud services, architecture, and troubleshooting in a modern cloud environment, which is the foundation of Microsoft 365.

What’s in it for me? Growth, Impact, and Global Exposure

This 6-18 month contract as an M365 Support Engineer offers a compelling environment for professional growth and significant impact within a leading technology organization.

• Opportunity to Work on a Supportive Team with Cutting-Edge Technology: You’ll have the invaluable opportunity to work on a supportive team that uses and supports cutting-edge technology, ensuring continuous learning and engagement with the latest advancements.
• Hands-On Experience with Microsoft Products: You’ll gain extensive hands-on experience with Microsoft products and services, deepening your expertise in the Microsoft 365 ecosystem and related cloud offerings.
• Enhance Technical and Customer Service Skills: This role provides a direct chance to enhance both your technical skills (through complex troubleshooting) and your customer service experience (through direct client interaction), developing a well-rounded professional profile.
• Engagement with Diverse Enterprise-Level Clients: You’ll engage with a diverse range of enterprise-level clients in Japan, exposing you to various business models and technical challenges, enriching your problem-solving experience.
• Potential for Career Growth: The role offers a clear potential for career growth and development within the organization, providing pathways for advancement based on your performance and contributions.

Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

If this M365 Support Engineer – Japanese Language role aligns with your customer service skills, technical knowledge of Microsoft 365, and your ability to communicate effectively in both Japanese and English, we encourage you to learn more about this exciting remote contract opportunity. This is a fantastic chance to contribute to a leading technology organization and support enterprise clients in Japan.

Ready to leverage your bilingual tech support skills on a global scale?