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Program Manager (Contract – Hybrid or Remote – Charlotte, NC)

Contract, Hybrid, Remote
Charlotte, NC, Raleigh, NC
Posted 5 days ago

Our client, operating in the Finance & Insurance sector, is seeking a highly skilled Program Manager to oversee critical command center operations and technology systems. This 12-month contract position, based hybrid in Charlotte, North Carolina, offers a unique opportunity to ensure seamless integration and functionality within a complex environment. The ideal candidate will have robust experience in the financial industry, proven leadership skills, and an extremely organized and detailed-oriented approach.


What You’ll Be Doing: Orchestrating Command Center Excellence

As a Program Manager, you’ll be instrumental in leading the development, implementation, and coordination of advanced command center operations and technology systems. Your responsibilities will blend strategic planning, meticulous project management, and effective cross-functional collaboration.

  • Develop and Execute a Strategic Roadmap: You’ll create and execute a comprehensive strategic roadmap specifically designed for integrating systems, processes, and technology within the command center. This involves outlining long-term goals, identifying key initiatives, and planning the sequence of activities to achieve optimal performance and seamless functionality.
  • Set Program Goals and Manage Schedules: You’ll define clear program goals, develop detailed program plans and schedules to ensure those goals are met, and provide timely reports on any delays. This proactive approach ensures projects stay on track and stakeholders are always informed of progress and potential challenges.
  • Prioritize Tasks and Allocate Resources: You’ll effectively prioritize project tasks based on strategic importance and operational needs. You’ll also skillfully allocate project team members and manage all necessary resources for project execution in conjunction with program management and delivery leadership, ensuring optimal resource utilization and efficient delivery.
  • Manage Program Budget and Timelines: You’ll meticulously manage the program budget and timelines, ensuring financial adherence and timely delivery. You’ll also oversee the consolidation of workstream status reports, providing a unified view of overall program progress.
  • Coordinate Project Teams and Responsibilities: You’ll be responsible for coordinating project team members across various workstreams, fostering collaboration and clear communication. You’ll also develop detailed schedules and individual responsibilities, ensuring everyone understands their role in achieving project objectives.
  • Track Project Performance with Management Tools: You’ll leverage various project management tools such (as MS Project, Jira, M&A Accelerator, Clarity, and Planview) to meticulously track project performance and schedule adherence. This ensures real-time visibility into project health and enables proactive adjustments to keep initiatives on track.
  • Facilitate Discussions and Track Minutes: You’ll expertly schedule and facilitate discussions, ensuring productive meetings with internal teams, external vendors, and stakeholders. You’ll also diligently track minutes in a standard, predefined format, capturing key decisions, action items, and next steps for clear accountability.
  • Conduct Risk Assessments and Manage RAID Logs: You’ll perform thorough risk assessments for projects, identifying potential threats and vulnerabilities. You’ll also establish and maintain a project’s RAID log (Risks, Assumptions, Issues, Dependencies), proactively foreseeing and strategically eliminating blockers and potential risks to ensure project success.
  • Foster Effective Communication with Leadership and Stakeholders: You’ll cultivate and foster effective communication and meetings with executive sponsors and stakeholders concerning project status. This ensures transparency, manages expectations, and secures buy-in for critical decisions related to program progress and budget spend, including weekly and monthly report-outs.
  • Collaborate for Goal Delivery: You’ll work effectively with workstream leads and program management to ensure the successful delivery of project goals and objectives. This collaborative approach ensures that all contributing parties are aligned and working cohesively towards common strategic aims.
  • Act as Primary Point of Contact: You’ll serve as the primary point of contact between technical teams, key stakeholders, and external vendors. Your role as a central communication hub ensures seamless information flow and coordination across all project facets.
  • Ensure SDLC Adherence and Operational Readiness: You’ll be instrumental in ensuring strict SDLC (Software Development Life Cycle) adherence throughout the project lifecycle. You’ll also confirm that testing validation occurs to verify operational readiness, guaranteeing that all deployed systems are stable, secure, and ready for production use.
  • Ensure Compliance with Regulations and Best Practices: You’ll verify and confirm compliance with relevant regulations, standards, and best practices pertinent to command center operations and technology systems. This vigilance ensures legal adherence, operational integrity, and alignment with industry benchmarks in the financial sector.
  • Facilitate Cross-Functional Collaboration: You’ll actively facilitate cross-functional collaboration across various departments to meet integration goals. This involves breaking down silos, fostering teamwork, and ensuring that all contributing teams work cohesively towards shared objectives.
  • Ensure Top-Quality Results: You’ll consistently ensure top-quality results and success for every project. This commitment to excellence drives high standards in deliverables, processes, and overall project outcomes.
  • Manage Systems Integration and Business Process Improvement Projects: You bring direct experience managing systems integration projects, ensuring seamless data flow and interoperability between disparate technology systems. You also have direct experience managing business process improvement projects, focusing on analyzing and formulating “As-Is” and “To-Be” processes to optimize operational efficiency.
  • Partner with Vendors and Team Members: You have significant experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, and resourcing. This collaborative approach ensures effective external and internal coordination for project success.

What’s Needed: Your Profile for Program Leadership

To excel as a Program Manager, you’ll need a unique blend of extensive experience in the financial industry, strong project management skills, and a deep understanding of command center operations and technology.

  • Extensive Financial Industry Experience: You have 8+ years of experience in the financial industry and/or equivalent business and enterprise systems experience. This deep domain knowledge provides critical context for managing complex projects within a regulated financial environment.
  • Direct Experience Managing Systems Integration Projects (Preferred): Direct experience managing systems integration projects is preferred. This highlights your ability to oversee projects that connect diverse technology systems, ensuring seamless data flow and interoperability.
  • Direct Experience Managing Business Process Improvement Projects (Preferred): Direct experience managing business process improvement projects is preferred. This demonstrates your ability to analyze existing workflows, identify inefficiencies, and design optimized “to-be” processes.
  • Extremely Organized and Detailed-Oriented: You are extremely organized and detailed-oriented. This meticulous approach is crucial for managing complex project plans, tracking numerous tasks, and ensuring accuracy in documentation and reporting.
  • Self-Motivated: You are self-motivated, demonstrating initiative and a proactive approach to identifying challenges, developing solutions, and driving projects to completion independently.
  • Proven Leadership Skills: You possess proven leadership skills, capable of guiding project teams, influencing stakeholders, and driving consensus towards shared goals.
  • Strong Written and Verbal Communications: You have strong written and verbal communication skills. This is crucial for articulating complex project details, reports, and strategic plans to diverse audiences, including executive sponsors and technical teams.
  • Strong Interpersonal Skills: You possess strong interpersonal skills, enabling you to build rapport, foster collaboration, and manage conflicts effectively within and across teams.
  • Business, Financial, and Technical Acumen: You bring a robust blend of business, financial, and technical acumen. This allows you to understand the strategic, budgetary, and technical aspects of projects, ensuring holistic problem-solving and decision-making.
  • Assertive and Action-Oriented: You are assertive and action-oriented, taking decisive steps to move projects forward, overcome obstacles, and ensure timely delivery of results.
  • Manages Conflict: You are skilled at managing conflict constructively, mediating disagreements, and finding resolutions that maintain positive working relationships and keep projects on track.
  • Collaborative: You are inherently collaborative, valuing teamwork and actively seeking input from others to achieve project objectives.
  • Experience Partnering with Vendors and Team Members: You have extensive experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, and resourcing. This collaborative leadership ensures effective coordination with external partners and internal teams.

If this Program Manager role in Charlotte, NC, aligns with your experience in leading complex integration projects, your expertise in command center operations, and your strong project management acumen within the financial industry, we encourage you to learn more about this exciting hybrid contract opportunity. This is a fantastic chance to make a significant impact on critical technology systems.


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