Program Manager Tech 3 (Contract – Remote)

An opportunity has come through our network for a Business Program Manager at a leading technology organization. This contract position is 100% remote, offering exceptional flexibility, with a competitive pay range of $52 – $57 per hour. You’ll be a vital part of the Customer Experience Strategy and Insights team, supporting various initiatives. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a collaborative mindset, all essential for aligning successfully within the organization’s customer-centric culture.

What’s the Job? Driving Customer-Centric Strategy and Innovation

As a Business Program Manager, you’ll be at the forefront of shaping the customer experience. Your responsibilities will blend strategic planning, data analysis, and cross-functional collaboration to drive initiatives that enhance customer success and digital transformation.

• Support Senior Director in Strategy Development: You will provide direct support to the Senior Director in strategy development and optimization. This involves contributing to the creation of customer-centric initiatives, analyzing market trends, and refining strategies to enhance customer engagement, satisfaction, and loyalty. Your analytical insights will be crucial for shaping the strategic direction of the team.
• Lead Annual Strategy Design and Narrative Updates: You will take a leading role in the annual strategy design and narrative updates for the Customer Experience & Success Team. This involves collaborating with various stakeholders to define strategic priorities, outline key initiatives for the year, and craft a compelling narrative that communicates the team’s vision, goals, and impact to senior leadership and across the organization.
• Leverage Data and Insights to Develop Business Cases: You will skillfully leverage data and insights to identify new growth opportunities and develop compelling business cases to support them. This involves analyzing customer data, market trends, and operational metrics using tools like Power BI to uncover valuable insights. Your ability to translate data into persuasive business cases will be key to securing buy-in for strategic initiatives and driving digital transformation.
• Collaborate with Cross-Functional Teams: You will foster strong relationships and collaborate with cross-functional teams across engineering, sales, and product groups. This partnership is essential for managing key relationships, influencing senior leaders on strategic roadmaps, and ensuring that customer experience initiatives are seamlessly integrated into the development, sales, and product lifecycles.
• Contribute to the Operationalization of the Customer Experience Center of Excellence: You will actively contribute to the operationalization of the Customer Experience Center of Excellence. This involves helping to define best practices, create standardized processes, develop governance models, and implement the necessary tools and frameworks to ensure that customer-centricity is a core competency and a consistent practice across the entire organization.

What’s Needed? Your Qualifications for Strategic Program Management

To excel as a Business Program Manager, you’ll need a strong background in program management, proficiency with data and collaboration tools, and a knack for driving strategic initiatives.

• Experience in a Similar Role: You must possess 5-7 years of experience in a similar role (e.g., Program Manager, Business Analyst, or a strategic planning role). This extensive background demonstrates your capability to manage complex initiatives and work effectively with senior leaders.
• Educational Background: A Bachelor’s Degree in Information Technology or a Business discipline is preferred. This academic foundation provides the essential theoretical knowledge for understanding both technical and business aspects of program management.
• Experience with Power BI: You must have a minimum of 2-3 years of experience with Power BI. This proficiency is crucial for data analysis, building dashboards, and developing visualizations to translate complex data into compelling insights and business cases for stakeholders.
• Experience with SharePoint: You must have a minimum of 2-3 years of experience with SharePoint. This indicates your ability to leverage this platform for content management, team collaboration, and creating centralized portals for sharing strategic documents and information across the organization.
• Experience with AI Agents: You must have a minimum of 2-3 years of experience with AI agents. This demonstrates your familiarity with intelligent automation, understanding how to leverage AI-powered tools or platforms to streamline business processes, analyze data, or enhance customer interactions.

What’s in it for me? Impact, Growth, and a Mission-Driven Culture

This contract Business Program Manager position offers a compelling environment for professional growth and significant impact within a leading technology organization.

• Opportunity to Work at the Forefront of Customer Success Strategy: You’ll have the invaluable opportunity to work at the forefront of customer success strategy. This provides direct involvement in shaping how the organization engages with and supports its customers, influencing key metrics and driving digital transformation.
• Collaborate with Diverse Teams: You’ll collaborate extensively with diverse teams across engineering, sales, and product groups. This cross-functional interaction will broaden your understanding of the end-to-end customer lifecycle and enhance your ability to integrate strategies effectively.
• Be Part of a Mission-Driven Team: You will be part of a mission-driven team that values empathy, diversity, and inclusion. This fosters a culture that prioritizes customer needs and promotes a welcoming, supportive, and innovative work environment.
• Engage in High-Visibility Projects: You will be deeply engaged in high-visibility projects that directly drive digital transformation. Your contributions will be recognized at a senior leadership level, providing a strong sense of purpose and career advancement opportunities.
• Develop Your Skills in a Dynamic and Supportive Environment: You’ll have the chance to develop your skills in a dynamic and supportive environment that encourages continuous learning, provides opportunities for professional growth, and values your unique contributions to the team.

Upon completion of waiting period, consultants are typically eligible for a comprehensive suite of benefits designed to support their well-being and financial security. These include:

• Medical and Prescription Drug Plans: Comprehensive healthcare coverage for medical services and necessary prescription medications.
• Dental Plan: Benefits covering routine dental care and essential treatments.
• Vision Plan: Coverage for eye examinations, prescription glasses, and contact lenses.
• Health Savings Account (HSA): A tax-advantaged savings account to help pay for qualified medical expenses.
• Health Flexible Spending Account (HFSA): Allows pre-tax contributions for eligible healthcare costs.
• Dependent Care Flexible Spending Account (DCFSA): Provides tax advantages for dependent care expenses.
• Supplemental Life Insurance: Options for additional life insurance coverage for enhanced financial protection.
• Short Term and Long Term Disability Insurance: Income replacement benefits during periods of temporary or prolonged incapacitation due to illness or injury.
• Business Travel Insurance: Coverage for unforeseen events or emergencies that may occur during authorized business travel.
• 401(k), Plus Match: An opportunity to save for retirement with the added benefit of employer matching contributions, enhancing your long-term financial growth.
• Weekly Pay: Consistent and regular compensation provided on a weekly basis, ensuring stable financial flow throughout your contract engagement.

If this Business Program Manager role aligns with your analytical skills, your proficiency in Power BI and SharePoint, and your passion for driving customer-centric initiatives in a remote setting, we encourage you to learn more about this exciting contract opportunity. This is a fantastic chance to make a significant impact on customer success and digital transformation.

Ready to leverage your program management skills to shape customer experience strategy?