ServiceNow Developer (Contract – Onsite – Charlotte, NC)

A pivotal role is available at a leading company for a talented ServiceNow Developer with experience in the banking or financial services industry. This contract position is based onsite in Charlotte, North Carolina, offering an ideal opportunity for a professional to leverage their expertise to design, develop, and customize the ServiceNow platform specifically for a dynamic financial services environment. The ideal candidate will be a technical expert with a collaborative mindset, ready to build solutions that support banking operations and ensure compliance.

Key Responsibilities: Tailoring ServiceNow for Financial Services

As a ServiceNow Developer, you’ll be instrumental in designing and implementing solutions that are crucial for the organization’s banking operations and compliance. Your work will span the full development lifecycle, from gathering requirements to technical implementation and user training.

• Design and Implement Banking-Specific Solutions: You will design and implement solutions within the ServiceNow platform that are specifically tailored to support banking operations and compliance requirements. This involves understanding the unique needs of a financial services environment and creating workflows, applications, and configurations that automate processes, track compliance-related activities, and enhance operational efficiency.
• Develop Custom Applications, Workflows, and Integrations: You will be responsible for meticulously developing and enhancing custom applications, workflows, and integrations using ServiceNow APIs. Your work will adhere to industry best practices, ensuring that the solutions you build are scalable, secure, and seamlessly integrated with other banking systems. This is a hands-on role where your coding skills directly translate into valuable business functionalities.
• Configure and Customize ServiceNow Modules: You will expertly configure and customize core ServiceNow modules, including Incident Management, Problem Management, Change Management, Knowledge Management, and the Service Catalog. This involves tailoring these modules to fit the organization’s specific processes, creating custom fields and forms, and ensuring the platform’s functionality meets the precise needs of various business units.
• Collaborate on Requirements and Solutions: You will foster strong relationships and collaborate closely with stakeholders across business units to gather requirements and translate them into effective technical solutions. This requires excellent communication skills to bridge the gap between business needs and technical implementation, ensuring that the delivered solutions are a perfect fit for operational objectives.
• Provide Technical Expertise and Support: You will serve as a technical expert, providing vital expertise and support for ServiceNow configuration, development, and integrations with other banking systems. Your knowledge will be crucial for troubleshooting complex technical issues, resolving integration challenges, and ensuring the stability and performance of the platform in a financial environment.
• Conduct System and User Acceptance Testing (UAT): You will perform thorough system testing to validate the functionality, performance, and security of new developments. You’ll also play a key role in User Acceptance Testing (UAT) efforts, collaborating with end-users to ensure that the delivered solutions meet their expectations and are ready for production use.
• Create Documentation and Deliver Training: You will be responsible for creating comprehensive technical documentation for all new solutions and configurations. Furthermore, you will deliver training sessions for end-users as needed, empowering them to effectively use the platform and its new functionalities, thereby driving user adoption and maximizing the value of ServiceNow.
• Stay Informed on ServiceNow Updates and Recommend Improvements: You will continuously stay informed about the latest ServiceNow platform updates and new features. Based on this knowledge, you will proactively recommend and implement process improvements, ensuring that the organization consistently leverages the most current and effective functionalities of the platform to enhance its operations.

What’s Needed: Your Expertise for ServiceNow Development

To excel as a ServiceNow Developer, you’ll need a strong academic background, proven experience with the platform in a financial context, and proficiency in scripting and web technologies.

• Educational Background and Experience: A Bachelor’s degree in computer science, Information Technology, Finance, or a related field (or equivalent experience) is required. This academic foundation provides the essential theoretical knowledge for software development and understanding financial systems.
• ServiceNow Development Experience in Banking/Financial Services: You must have proven experience as a ServiceNow Developer with a specific background in a banking or financial services environment. This domain expertise is crucial for understanding the unique compliance, security, and operational requirements of the industry.
• Proficiency in Web Technologies: You possess strong proficiency in web technologies, including JavaScript, HTML, and CSS. This skill set is fundamental for customizing ServiceNow’s user interface and developing web-based applications and portals within the platform.
• Expertise in ServiceNow Scripting and Integrations: You have expertise in ServiceNow scripting, demonstrating a deep understanding of core platform scripting methods such as Business Rules, Script Includes, and UI Policies. Your proficiency also extends to creating integrations with REST/SOAP APIs, enabling seamless communication between ServiceNow and external banking systems.
• Solid Understanding of Banking Operations and Compliance: You must have a solid understanding of banking operations, compliance, and regulatory requirements. This contextual knowledge is vital for designing solutions that not only function correctly but also meet the stringent legal and security standards of the financial industry.
• Analytical and Problem-Solving Skills: You possess excellent analytical and problem-solving skills with meticulous attention to detail. This enables you to diagnose complex technical issues, identify root causes, and create effective, bug-free solutions that meet a high standard of quality.
• Collaborative and Independent Work Ethic: You have the ability to thrive in a collaborative team environment, working closely with diverse stakeholders and technical teams. Simultaneously, you can work effectively and independently, taking ownership of your tasks and responsibilities to drive projects to completion.
• ServiceNow Certifications (Preferred): Possession of ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) is preferred. These certifications validate your expertise and commitment to professional development within the ServiceNow ecosystem.

Benefits: Supporting Your Growth and Well-being

• Competitive Compensation: A competitive compensation package is offered, providing a rate of $57/hr on W2.
• Career Growth and Professional Development: You will have access to a variety of opportunities for career growth and professional development within a leading financial institution.
• Collaborative and Inclusive Environment: You will work in a collaborative and inclusive work environment that fosters innovation, encourages diverse perspectives, and promotes excellence.
• Flexible Work Schedule: The client offers a flexible work schedule and options for remote work. This supports work-life balance and provides greater autonomy.

If this ServiceNow Developer role in Charlotte, NC, aligns with your experience in ServiceNow, your proficiency in JavaScript and scripting, and your background in the banking or financial services industry, we encourage you to learn more about this exciting onsite contract opportunity. This is a fantastic chance to make a significant impact on core banking operations.